Patents by Inventor Andrew LANGDON

Andrew LANGDON has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240095560
    Abstract: System derives training change factors for services provided for training product user, priority assigned to training service ticket initiated by training product user, times of service ticket interactions associated with training service ticket, and/or age of training service ticket, and also for times of states of training service ticket. System uses training service ticket and training change factors to train change-based machine-learning model to predict change-based training probability that training product user escalated service for training service ticket. System derives change factors for services provided for product user, priority assigned to service ticket initiated by product user, times of service ticket interactions associated with service ticket, and/or age of service ticket, and also for times of states of training service ticket.
    Type: Application
    Filed: November 30, 2023
    Publication date: March 21, 2024
    Applicant: SupportLogic, Inc.
    Inventors: Zach Riddle, Andrew Langdon, Poonam Rath, Charles Monnett, Lawrence Spracklen
  • Patent number: 11861518
    Abstract: System derives training change factors for services provided for training product user, priority assigned to training service ticket initiated by training product user, times of service ticket interactions associated with training service ticket, and/or age of training service ticket, and also for times of states of training service ticket. System uses training service ticket and training change factors to train change-based machine-learning model to predict change-based training probability that training product user escalated service for training service ticket. System derives change factors for services provided for product user, priority assigned to service ticket initiated by product user, times of service ticket interactions associated with service ticket, and/or age of service ticket, and also for times of states of training service ticket.
    Type: Grant
    Filed: June 29, 2020
    Date of Patent: January 2, 2024
    Assignee: SupportLogic, Inc.
    Inventors: Zach Riddle, Andrew Langdon, Poonam Rath, Charles Monnett, Lawrence Spracklen
  • Patent number: 11520565
    Abstract: A computing device for interpreting a data model algorithm includes an object searcher, an interpreter, and a translator. The object searcher is configured to search for attributes within datasets generated from at least one method of an instantiation of the data model algorithm in a development mode workflow. The interpreter is configured to evaluate the attributes, identify attributes having a use type, identify the type information of the identified attribute, and create data schema using the identified attributes and type information. The use type can be determined based on attribute values or an interface type associated with an identified attribute. The translator is configured to compare the data schema with another data schema in response to selecting the data model algorithm for inclusion in a production mode workflow.
    Type: Grant
    Filed: December 21, 2020
    Date of Patent: December 6, 2022
    Assignee: TIBCO Software Inc.
    Inventor: Andrew Langdon
  • Publication number: 20210109720
    Abstract: A computing device for interpreting a data model algorithm includes an object searcher, an interpreter, and a translator. The object searcher is configured to search for attributes within datasets generated from at least one method of an instantiation of the data model algorithm in a development mode workflow. The interpreter is configured to evaluate the attributes, identify attributes having a use type, identify the type information of the identified attribute, and create data schema using the identified attributes and type information. The use type can be determined based on attribute values or an interface type associated with an identified attribute. The translator is configured to compare the data schema with another data schema in response to selecting the data model algorithm for inclusion in a production mode workflow.
    Type: Application
    Filed: December 21, 2020
    Publication date: April 15, 2021
    Inventor: Andrew LANGDON
  • Patent number: 10891114
    Abstract: A computing device for interpreting a data model algorithm includes an object searcher, an interpreter, and a translator. The object searcher is configured to search for attributes within datasets generated from at least one method of an instantiation of the data model algorithm in a development mode workflow. The interpreter is configured to evaluate the attributes, identify attributes having a use type, identify the type information of the identified attribute, and create data schema using the identified attributes and type information. The use type can be determined based on attribute values or an interface type associated with an identified attribute. The translator is configured to compare the data schema with another data schema in response to selecting the data model algorithm for inclusion in a production mode workflow.
    Type: Grant
    Filed: August 16, 2018
    Date of Patent: January 12, 2021
    Assignee: TIBCO SOFTWARE INC.
    Inventor: Andrew Langdon
  • Publication number: 20210004706
    Abstract: System derives training change factors for services provided for training product user, priority assigned to training service ticket initiated by training product user, times of service ticket interactions associated with training service ticket, and/or age of training service ticket, and also for times of states of training service ticket. System uses training service ticket and training change factors to train change-based machine-learning model to predict change-based training probability that training product user escalated service for training service ticket. System derives change factors for services provided for product user, priority assigned to service ticket initiated by product user, times of service ticket interactions associated with service ticket, and/or age of service ticket, and also for times of states of training service ticket.
    Type: Application
    Filed: June 29, 2020
    Publication date: January 7, 2021
    Inventors: Zach Riddle, Andrew Langdon, Poonam Rath, Charles Monnett, Lawrence Spracklen
  • Publication number: 20190056918
    Abstract: A computing device for interpreting a data model algorithm includes an object searcher, an interpreter, and a translator. The object searcher is configured to search for attributes within datasets generated from at least one method of an instantiation of the data model algorithm in a development mode workflow. The interpreter is configured to evaluate the attributes, identify attributes having a use type, identify the type information of the identified attribute, and create data schema using the identified attributes and type information. The use type can be determined based on attribute values or an interface type associated with an identified attribute. The translator is configured to compare the data schema with another data schema in response to selecting the data model algorithm for inclusion in a production mode workflow.
    Type: Application
    Filed: August 16, 2018
    Publication date: February 21, 2019
    Inventor: Andrew LANGDON