Patents by Inventor Andrew Lawrence Groothuis

Andrew Lawrence Groothuis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System, method, and computer-readable medium that facilitate voice biometrics user authentication
    Patent number: 10515638
    Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
    Type: Grant
    Filed: December 19, 2017
    Date of Patent: December 24, 2019
    Assignee: West Corporation
    Inventors: Andrea Whitmore, Aaron Scott Fisher, Steven John Schanbacher, Andrew Lawrence Groothuis, Jacob Ginsburg, Gerald Thomas Annin, Pamela J. Jacobs
  • Method and apparatus of requesting customized location information at a mobile station
    Patent number: 10192240
    Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
    Type: Grant
    Filed: May 16, 2018
    Date of Patent: January 29, 2019
    Assignee: West Corporation
    Inventors: Pamela J. Jacobs, Joel G. Mason, Andrew Lawrence Groothuis
  • Method and apparatus of requesting customized location information at a mobile station
    Patent number: 9978081
    Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
    Type: Grant
    Filed: April 25, 2017
    Date of Patent: May 22, 2018
    Assignee: West Corporation
    Inventors: Pamela J. Jacobs, Joel G. Mason, Andrew Lawrence Groothuis
  • System, method, and computer-readable medium that facilitate voice biometrics user authentication
    Patent number: 9847996
    Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
    Type: Grant
    Filed: October 12, 2015
    Date of Patent: December 19, 2017
    Assignee: West Corporation
    Inventors: Andrea Whitmore, Aaron Scott Fisher, Steven John Schanbacher, Andrew Lawrence Groothuis, Jacob Ginsburg, Gerald Thomas Annin, Pamela J. Jacobs
  • Method and apparatus of requesting customized location information at a mobile station
    Patent number: 9633369
    Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
    Type: Grant
    Filed: September 22, 2015
    Date of Patent: April 25, 2017
    Assignee: West Corporation
    Inventors: Pamela J. Jacobs, Joel G. Mason, Andrew Lawrence Groothuis
  • System, method, and computer-readable medium that facilitate voice biometrics user authentication
    Patent number: 9160849
    Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
    Type: Grant
    Filed: November 20, 2013
    Date of Patent: October 13, 2015
    Assignee: West Corporation
    Inventors: Andrea Whitmore, Aaron Scott Fisher, Steven John Schanbacher, Andrew Lawrence Groothuis, Jacob Ginsburg, Gerald Thomas Annin, Pamela J. Jacobs
  • Method and apparatus of requesting customized location information at a mobile station
    Patent number: 9143895
    Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
    Type: Grant
    Filed: March 11, 2015
    Date of Patent: September 22, 2015
    Assignee: West Corporation
    Inventors: Pamela J. Jacobs, Joel G. Mason, Andrew Lawrence Groothuis
  • System, method, and computer-readable medium that facilitate voice biometrics user authentication
    Patent number: 8620666
    Abstract: A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
    Type: Grant
    Filed: August 7, 2009
    Date of Patent: December 31, 2013
    Assignee: West Corporation
    Inventors: Andrea Whitmore, Aaron Scott Fisher, Steven John Schanbacher, Andrew Lawrence Groothuis, Jacob Ginsburg, Gerald Thomas Annin, Pamela J Jacobs
  • Method and apparatus of requesting customized location information at a mobile station
    Patent number: 8412235
    Abstract: A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.
    Type: Grant
    Filed: November 8, 2010
    Date of Patent: April 2, 2013
    Assignee: West Corporation
    Inventors: Pamela J. Jacobs, Joel G. Mason, Andrew Lawrence Groothuis