Abstract: A method is provided for contacting a member of a group who must participate in an annual recertification of a process for securing benefits. The method includes the storage of contact information for reaching the member and, should contact be thwarted, means for scouring databases, public and private, to find better contact data, until the member can be reached or otherwise dismissed from the program. Upon contact, the member is invited to participate in an interview, either telephonically or via computer or computerized mobile device, to provide information that will be used to automatically fill in appropriate forms, the appropriateness determined through the interview, to thereby enroll the member in particular programs, such as Medicaid.

Abstract: A computer based training server (1) downloads a course player (10) an XML file (16) and a learning point action script (15) to a client. The client (2) only initially requires a browser at the start of the session. The action script (15) generates a visible HTML page (13) and a screen reader HTML page (14) derived from the content XML file (16). The screen reader page (14) is displayed with a zero frame size so that it is not visible, but is captured by a conventional screen reader for the visually impaired.