Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.

Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.

Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.

Abstract: A central fill facility, drug dispensing system and method are provided in order to efficiently and accurately dispense a plurality of different drugs. The drug dispensing system includes a storage system configured to store a plurality of different drugs including a co-located inventory of a respective drug having both a first portion of the inventory of the respective drug to be dispensed pursuant to a predefined program and a second portion of the inventory of the respective drug that is not to be dispensed pursuant to the predefined program. The drug dispensing system also includes the dispensing station and dispensing control circuitry. The dispensing control circuitry is configured to control the dispensing station such that the first portion of the respective predefined program eligible drug is dispensed prior to dispensing the second portion of the respective predefined program ineligible drug.

Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.

Abstract: A central fill facility, drug dispensing system and method are provided in order to efficiently and accurately dispense a plurality of different drugs. The drug dispensing system includes a storage system configured to store a plurality of different drugs including a co-located inventory of a respective drug having both a first portion of the inventory of the respective drug to be dispensed pursuant to a predefined program and a second portion of the inventory of the respective drug that is not to be dispensed pursuant to the predefined program. The drug dispensing system also includes the dispensing station and dispensing control circuitry. The dispensing control circuitry is configured to control the dispensing station such that the first portion of the respective predefined program eligible drug is dispensed prior to dispensing the second portion of the respective predefined program ineligible drug.

Abstract: Systems, methods, and computer-readable media are disclosed for determining whether an orphan drug is eligible for replenishment at a 340B price for the drug by evaluating orphan drug identification data, patient encounter data, and/or dispensing data with respect to one or more eligibility criteria to determine whether the orphan drug has been prescribed, dispensed, or otherwise used to treat the rare disease or condition for which it is designated or an alternate condition.

Abstract: Systems, methods, and computer-readable media are disclosed for determining whether a portion of an auto-generated prescription product order is eligible for replenishment at a reduced price, such as a 340B price, and if so determined, partitioning the order to replenish the portion of the order at the reduced price. The number of 340B accumulations accrued by a contract pharmacy on behalf of a covered entity may be determined, and a prescription product order may be partitioned into an order for those items that can be replenished at the 340B price based on the number of 340B accumulations and an order for the remaining items purchased at a higher price such as a WAC price.

Abstract: Systems, methods, and computer-readable media for performing purchase price optimization for a prescription product purchase order are disclosed. At least a portion of a desired quantity of the prescription product that is not eligible for reduced pricing may be substituted for one or more generic products corresponding to the prescription product that are eligible for reduced pricing.

Abstract: A personal call management system allows a user to specify how incoming telephone calls should be handled. The user can specify various parameters including modes, filters, schedules, and the like. Incoming calls are routed to a specified telephone number, or sent to voicemail, or otherwise disposed of. Users can change modes manually or can specify automatic mode selection based on time of date, day of week, location, and/or other factors.

Abstract: A system and method automatically route telephone calls to a substitute telephone number that may differ from the dialed telephone number. The substitute telephone number is obtained from a call management module which determines the number based on various factors including, for example, modes, filters, schedules, and the like. A dynamic number portability database may be used to implement the call routing functionality.

Abstract: A system and method provide callee activity mode information to a caller (including a potential caller). Thus the caller can find out the current callee activity mode, and the callee's availability to receive telephone calls. Callees can configure the system and method to provide different types of information depending on various factors including caller identity. The invention provides functionality for displaying callee activity mode information after a call is attempted, or before it is attempted, or both.