Patents by Inventor Andrew R. Hamilton

Andrew R. Hamilton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Onsite automated customer assistance
    Patent number: 9460460
    Abstract: Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.
    Type: Grant
    Filed: December 18, 2013
    Date of Patent: October 4, 2016
    Assignee: NCR Corporation
    Inventors: Andrew R. Hamilton, Bruce Shepherd, Gordon D. Patton
  • Onsite Automated Customer Assistance
    Publication number: 20150170239
    Abstract: Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.
    Type: Application
    Filed: December 18, 2013
    Publication date: June 18, 2015
    Applicant: NCR Corporation
    Inventors: Andrew R. Hamilton, Bruce Shepherd, Gordon D. Patton
  • SOCIAL NETWORK FINANCIAL PORTAL
    Publication number: 20130013516
    Abstract: A financial portal is provided which allows the transfer of funds between “friends” within a social network application.
    Type: Application
    Filed: July 8, 2011
    Publication date: January 10, 2013
    Inventor: Andrew R. Hamilton