Patents by Inventor Andrew S. Christiansen

Andrew S. Christiansen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11636363
    Abstract: Disclosed embodiments provide techniques for automated technical support based on cognitive capabilities and preferences of a user. A user profile is obtained which includes a skill level assessment. A solution path includes one or more potential solutions for a problem. One or more solutions in the solution path are presented to a user as a potential remedy for a technical problem, based on the cognitive capabilities and preferences of a user.
    Type: Grant
    Filed: February 20, 2018
    Date of Patent: April 25, 2023
    Assignee: International Business Machines Corporation
    Inventors: Shubhadip Ray, Andrew S. Christiansen, Norbert Herman, Avik Sanyal
  • Patent number: 11120218
    Abstract: Matching bias and relevancy in online reviews is provided. A review from an internet media source is gathered and parsed to identify a number of entities with the review. A number of internet media posts are parsed to identify entities within the posts. Entities in the review are mapped to entities in the internet media posts. A bias and context are determined for the review. A bias and context are also determined for a user reading the review. A relevancy score of the review is determined by comparing the bias and context of the review to the bias and context of the user, and the review is displayed among a number of reviews according to its relevancy score for the user.
    Type: Grant
    Filed: June 13, 2019
    Date of Patent: September 14, 2021
    Assignee: International Business Machines Corporation
    Inventors: Shubhadip Ray, Andrew S. Christiansen, Craig M. Trim, Sarbajit K. Rakshit
  • Patent number: 10902534
    Abstract: Data sources containing a plurality of health information is combined throughout a plurality of travelers. Profile vectors are created from each individual member of the traveling party and a group profile vector is built as a representative whole of the traveling parties interests. Potential travel destinations vectors are clustered and mapped with dimensions comprised in the group profile vector. A recommended vacation or travel destination itinerary is proposed based on the highest overlaying dimensional score between the group profile vector and potential travel destinations.
    Type: Grant
    Filed: March 1, 2018
    Date of Patent: January 26, 2021
    Assignee: International Business Machines Corporation
    Inventors: Shubhadip Ray, Andrew S. Christiansen, Norbert Herman, Avik Sanyal
  • Patent number: 10878813
    Abstract: From a set of information obtained about a user, a profile is constructed representing a speech skill of the user, the set of information including audio, video, and demographic information of the user and other users, the constructing creating new data corresponding to the speech skill of the user in the profile. By correlating analytics of new real-time audio and video information with the new data in the profile, an intervention instruction is triggered automatically, the intervention being directed to change in a voice communication pattern of the user. The intervention is converted to an intervention instruction and the intervention instruction is output in a natural language form. New real-time audio and video information received in response to the spoken natural language instruction is analyzed.
    Type: Grant
    Filed: October 9, 2018
    Date of Patent: December 29, 2020
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Shubhadip Ray, Gregory J. Boss, Norbert Herman, Andrew S. Christiansen
  • Publication number: 20200394265
    Abstract: Matching bias and relevancy in online reviews is provided. A review from an internet media source is gathered and parsed to identify a number of entities with the review. A number of internet media posts are parsed to identify entities within the posts. Entities in the review are mapped to entities in the internet media posts. A bias and context are determined for the review. A bias and context are also determined for a user reading the review. A relevancy score of the review is determined by comparing the bias and context of the review to the bias and context of the user, and the review is displayed among a number of reviews according to its relevancy score for the user.
    Type: Application
    Filed: June 13, 2019
    Publication date: December 17, 2020
    Inventors: Shubhadip Ray, Andrew S. Christiansen, Craig M. Trim, Sarbajit K. Rakshit
  • Publication number: 20200111488
    Abstract: From a set of information obtained about a user, a profile is constructed representing a speech skill of the user, the set of information including audio, video, and demographic information of the user and other users, the constructing creating new data corresponding to the speech skill of the user in the profile. By correlating analytics of new real-time audio and video information with the new data in the profile, an intervention instruction is triggered automatically, the intervention being directed to change in a voice communication pattern of the user. The intervention is converted to an intervention instruction and the intervention instruction is output in a natural language form. New real-time audio and video information received in response to the spoken natural language instruction is analyzed.
    Type: Application
    Filed: October 9, 2018
    Publication date: April 9, 2020
    Applicant: International Business Machines Corporation
    Inventors: SHUBHADIP RAY, GREGORY J. BOSS, NORBERT HERMAN, ANDREW S. CHRISTIANSEN
  • Publication number: 20190272602
    Abstract: Data sources containing a plurality of health information is combined throughout a plurality of travelers. Profile vectors are created from each individual member of the traveling party and a group profile vector is built as a representative whole of the traveling parties interests. Potential travel destinations vectors are clustered and mapped with dimensions comprised in the group profile vector. A recommended vacation or travel destination itinerary is proposed based on the highest overlaying dimensional score between the group profile vector and potential travel destinations.
    Type: Application
    Filed: March 1, 2018
    Publication date: September 5, 2019
    Inventors: Shubhadip Ray, Andrew S. Christiansen, Norbert Herman, Avik Sanyal
  • Publication number: 20190258948
    Abstract: Disclosed embodiments provide techniques for automated technical support based on cognitive capabilities and preferences of a user. A user profile is obtained which includes a skill level assessment. A solution path includes one or more potential solutions for a problem. One or more solutions in the solution path are presented to a user as a potential remedy for a technical problem, based on the cognitive capabilities and preferences of a user.
    Type: Application
    Filed: February 20, 2018
    Publication date: August 22, 2019
    Inventors: Shubhadip Ray, Andrew S. Christiansen, Norbert Herman, Avik Sanyal