Abstract: A vehicle computing system enables one or more processers to communicate with a service center and present service instructions to an output device at the vehicle. The output device presenting information may include, but is not limited to, a vehicle occupant's cell phone device. The vehicle computing system may include a wireless transceiver for communicating wireless signals to and from the vehicle computing system. The vehicle computing system may establish wireless communication with a service center communication system through the transceiver and transmit vehicle identification to the service center communication system. The vehicle computing system may receive data from the service center communication system including service instructions in response to the vehicle identification transmission, and present the service instructions on the output device.

Abstract: A system includes a processor configured to receive a request from a technician for a software configuration. Further, the processor is configured to send a current software configuration responsive to the request, while maintain verbal communication between the technician and a vehicle occupant. The processor is also configured to receive instructions, relayed from the technician, for installing a software update. Additionally, the processor is configured to process the software update to update the software configuration. The processor is also configured to contact the technician with confirmation of the processed software update upon completion of the update.

Abstract: A method includes managing a customer database for an automobile dealership, identifying a customer in the database when a vehicle of the customer enters in proximity of the automobile dealership, and providing information to the customer that is personalized to the customer.

Abstract: A vehicle computing system enables one or more processers to communicate with a service center and present service instructions to an output device at the vehicle. The output device presenting information may include, but is not limited to, a vehicle occupant's cell phone device. The vehicle computing system may include a wireless transceiver for communicating wireless signals to and from the vehicle computing system. The vehicle computing system may establish wireless communication with a service center communication system through the transceiver and transmit vehicle identification to the service center communication system. The vehicle computing system may receive data from the service center communication system including service instructions in response to the vehicle identification transmission, and present the service instructions on the output device.