Patents by Inventor Andrey Vladimirovich Ryabchun

Andrey Vladimirovich Ryabchun has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER
    Publication number: 20150242410
    Abstract: An apparatus includes a processor and a memory. The memory stores instructions that when executed by the processor cause the processor to: identify a keyword from machine-readable text; identify a contact center resource based on the identified keyword; update a first group of keywords associated with the contact center resource based on the identified keyword; invoke an action based on analysis of the keyword associated with the contact center resource; monitor the action and report results in response; and update a second group of keywords according to analysis of the results.
    Type: Application
    Filed: February 27, 2014
    Publication date: August 27, 2015
    Inventors: Ramesh V. Pattabhiraman, Andrey Vladimirovich Ryabchun, Geeta Chauhan, Josef Eric Eisner