Abstract: The disclosed technology provides for managing and delivering orders having special items to customers at an order fulfillment location. A method can include receiving, at a user device in a group of user devices, information that causes the user device to display a first graphical user interface (GUI) including a list of orders for customers for fulfillment at a fulfillment location, presenting, at the user device and for each order in the list, an amount of time that the order has been scanned out of a hold location and awaiting customer arrival, receiving, at the user device, instructions to update the first GUI based on a determination, for each order in the list, that the amount of time for the order exceeds a first threshold amount of time, and presenting, at the user device and based on the instructions, the order in the list in a first indicia.

Abstract: A method can include providing, by a computing system to a group of user devices, information to display a first graphical user interface (GUI) including a list of customer orders for fulfillment, receiving, from a first user device, selection of a control to prepare an order in the list, providing, to a subset of the group, instructions to update the first GUI to include an indication that the order is being prepared, providing, at the first user device, information to display a second GUI including indications of order hold locations and bags associated with the locations for the selected order, and receiving, from the first user device, identifying information for the bags, providing, to the first user device, instructions to update the second GUI such that the bag indications are updated from a first indicia to a second indicia.

Abstract: A network based order fulfillment systems having an improved user interface at both a customer device and at an order fulfillment location employee device. Both customer and employee devices can collect user input using unique user interface elements to elicit input from a customer in a retail environment on proper placement of items for an order in a vehicle. The unique user interface elements can be customized based on information specific to the user's vehicle. The elicited user input can be used to update a user interface of a second computing device.