Patents by Inventor Andriy Ryabchun
Andriy Ryabchun has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10726112Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.Type: GrantFiled: January 3, 2017Date of Patent: July 28, 2020Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov
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Patent number: 10289389Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.Type: GrantFiled: October 3, 2016Date of Patent: May 14, 2019Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: 10218848Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.Type: GrantFiled: September 4, 2014Date of Patent: February 26, 2019Inventors: Vladimir Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Publication number: 20170118175Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.Type: ApplicationFiled: January 3, 2017Publication date: April 27, 2017Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov
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Publication number: 20170024190Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.Type: ApplicationFiled: October 3, 2016Publication date: January 26, 2017Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: 9537890Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.Type: GrantFiled: December 30, 2008Date of Patent: January 3, 2017Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov
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Patent number: 9459841Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.Type: GrantFiled: September 4, 2015Date of Patent: October 4, 2016Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Publication number: 20150378686Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.Type: ApplicationFiled: September 4, 2015Publication date: December 31, 2015Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: 9128802Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.Type: GrantFiled: September 30, 2010Date of Patent: September 8, 2015Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: 9002920Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.Type: GrantFiled: May 13, 2008Date of Patent: April 7, 2015Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Vladimir Neil Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Publication number: 20140376708Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.Type: ApplicationFiled: September 4, 2014Publication date: December 25, 2014Inventors: Vladimir Neil Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: 8325215Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.Type: GrantFiled: December 30, 2008Date of Patent: December 4, 2012Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun
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Publication number: 20120084751Abstract: A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.Type: ApplicationFiled: September 30, 2010Publication date: April 5, 2012Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: 8117538Abstract: In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.Type: GrantFiled: December 19, 2008Date of Patent: February 14, 2012Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Nikolay Anisimov, Petr Makagon, Andriy Ryabchun, Mark Scott
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Patent number: 7823167Abstract: A system for transforming and transmitting communication-center configuration and service data from a communication-center environment to one or more third-party applications over a data network includes an intermediate service point connected to the network between the communicating parties, a set of application program interfaces for transforming and transmitting communication-center data from the center to the intermediate service point, and a set of application program interfaces for transmitting the communication-center data from the service point to one or more of the third party applications.Type: GrantFiled: October 23, 2002Date of Patent: October 26, 2010Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Publication number: 20100165887Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.Type: ApplicationFiled: December 30, 2008Publication date: July 1, 2010Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun
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Patent number: RE46153Abstract: A network system for enabling voice interaction between communications-center applications and human agents remote from the center has a primary server connected to the network the server controlling at least one routing point used by the center, a secondary server connected to the network the secondary server for generating and serving voice extensible markup language, a voice gateway associated with the secondary server, the gateway for executing voice extensible markup language and recognizing speech input, and a software platform based in the primary server and distributed in part as a server application to the secondary server, the software suite functioning as a data transformation interface between the center applications and the gateway. In a preferred use agents and applications communicate bi-directionally using VXML.Type: GrantFiled: December 19, 2014Date of Patent: September 20, 2016Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: RE46387Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.Type: GrantFiled: December 15, 2014Date of Patent: May 2, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: RE46521Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.Type: GrantFiled: December 19, 2014Date of Patent: August 22, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov
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Patent number: RE46538Abstract: A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.Type: GrantFiled: December 19, 2014Date of Patent: September 5, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Vladimir Neil Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun, Nikolay Anisimov