Patents by Inventor Andy Arbuckle

Andy Arbuckle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Synchronization of data within an ACD system
    Patent number: 8693670
    Abstract: A method and apparatus are provided for synchronizing changes from a plurality of dissimilar automatic contact distributors to an electronic workforce management server. The method includes the steps of determining a type of data received from each of the dissimilar automatic contact distributors and identifying a data criteria for the determined type of data. The method further includes the steps of detecting a difference between the data criteria and data, identifying a correction for the detected difference, reformatting the data based upon the identified correction and saving the reformatted data in a database of the electronic workforce management server.
    Type: Grant
    Filed: May 2, 2008
    Date of Patent: April 8, 2014
    Assignee: Aspect Software, Inc.
    Inventors: Robert Owens, Andy Arbuckle, Terry Owens
  • Synchronization of Data Within An ACD System
    Publication number: 20090274290
    Abstract: A method and apparatus are provided for synchronizing changes from a plurality of dissimilar automatic contact distributors to an electronic workforce management server. The method includes the steps of determining a type of data received from each of the dissimilar automatic contact distributors and identifying a data criteria for the determined type of data. The method further includes the steps of detecting a difference between the data criteria and data, identifying a correction for the detected difference, reformatting the data based upon the identified correction and saving the reformatted data in a database of the electronic workforce management server.
    Type: Application
    Filed: May 2, 2008
    Publication date: November 5, 2009
    Applicant: Aspect Software Inc.
    Inventors: Robert Owens, Andy Arbuckle, Terry Craft