Patents by Inventor Andy Charles

Andy Charles has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User-initiated mode for remote support
    Patent number: 8910049
    Abstract: Some embodiments disclose a remote support system having an analyzer and a communication link to connect to an event log associated with a monitored system. The analyzer is to monitor the event log over the link and to create a report using information in the event log. In response to the analyzer detecting a user-initiated service mode indication in the information the analyzer includes in the report additional information relating to the user-initiated service mode to facilitate events in the report to be ignored.
    Type: Grant
    Filed: August 20, 2010
    Date of Patent: December 9, 2014
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Jay Harlan, Andy Charles, Roy Carlson
  • USER-INITIATED MODE FOR REMOTE SUPPORT
    Publication number: 20120047439
    Abstract: Some embodiments disclose a remote support system having an analyzer and a communication link to connect to an event log associated with a monitored system. The analyzer is to monitor the event log over the link and to create a report using information in the event log. In response to the analyzer detecting a user-initiated service mode indication in the information the analyzer includes in the report additional information relating to the user-initiated service mode to facilitate events in the report to be ignored.
    Type: Application
    Filed: August 20, 2010
    Publication date: February 23, 2012
    Inventors: Jay Harlan, Andy Charles, Roy Carlson