Abstract: Systems and methods are provided for categorizing a plurality of customer interactions. The systems and methods may include monitoring the plurality of customer interactions for incidents at a plurality of user interfaces. The systems and methods may include recording the incidents. The systems and methods may include identifying a respective time and location in which each incident occurred. The systems and methods may include determining the existence of secondary user interfaces at the respective location for each incident. The systems and methods may include determining the operability of each respective secondary user interface during the respective time for each incident. The systems and methods may include categorizing each incident as either a failed customer interaction (“FCI”) or disrupted customer interaction (“DCI”). The systems and methods may include placing the FCIs into an FCI bucket and the DCIs into a DCI bucket.

Abstract: A pressure infusion system including a flexible bag containing a quantity of liquid to be infused, a pressure cuff for causing the liquid to be forced from the bag, and a control assembly for controlling the pressure cuff. The control assembly includes a manually operative valve for allowing pressurized gas to inflate the pressure cuff to force liquid from the bag, and for allowing a vacuum to be applied to the pressure cuff to quickly deflate the pressure cuff.