Patents by Inventor Andy Zovich

Andy Zovich has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Detecting and remediating non-responsive customer premise equipment
    Patent number: 11516177
    Abstract: In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.
    Type: Grant
    Filed: July 20, 2020
    Date of Patent: November 29, 2022
    Assignee: CSC Holdings, LLC
    Inventors: John Patrick Pomeroy, Eric Joseph Godas, David Wang, Andy Zovich, Kevin Fowler, Paul Hess
  • Detection and remediation of non-responsive customer premises equipment
    Patent number: 10721034
    Abstract: In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.
    Type: Grant
    Filed: August 6, 2018
    Date of Patent: July 21, 2020
    Assignee: CSC Holdings, LLC
    Inventors: John Patrick Pomeroy, Eric Joseph Godas, David Wang, Andy Zovich, Kevin Fowler, Paul Hess
  • System and method for the detection and remediation of non-responsive customer premises equipment
    Patent number: 10069605
    Abstract: In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.
    Type: Grant
    Filed: December 22, 2016
    Date of Patent: September 4, 2018
    Assignee: CSC Holdings, LLC
    Inventors: John Patrick Pomeroy, Eric Joseph Godas, David Wang, Andy Zovich, Kevin Fowler, Paul Hess
  • System and method for the detection and remediation of non-responsive customer premises equipment
    Patent number: 9577797
    Abstract: In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.
    Type: Grant
    Filed: February 28, 2014
    Date of Patent: February 21, 2017
    Assignee: CSC Holdings, LLC
    Inventors: John Patrick Pomeroy, Eric Joseph Godas, David Wang, Andy Zovich, Kevin Fowler, Paul Hess