Abstract: Disclosed is a Framework that applies object-oriented state-machine techniques to provide automation, control, and operation of business processes. The Framework provides a working environment from which software applications are created and customized. A visual modeling tool provides an end user with an intuitive and simple way to model processes. Once the model is imported into a database, an Engine automates the process, assigning tasks to users in order to control the accomplishment of each task. The Builder is a customization tool that allows fields or attributes to be customized, defines displays, policies, and business rules, and generates system-initialization data for each application. A Software Development Kit allows the development of applications with specific needs. A Business Model allows distributors to implement applications with the Builder and to obtain earnings both from direct sales of their applications and from royalties for the use and sale of their applications by other distributors.