Abstract: A method and apparatus for facilitating interactions between customers and agents are disclosed that include detecting whether a customer is present on a website related to an enterprise. The detection is performed subsequent to an initiation of an interaction with an agent by the customer. When the customer is detected to be present, an option is provided to the agent to offer co-browsing of the web site to the customer. In response to an acceptance of the offer by the customer, a co-browsing session is initiated for facilitating the co-browsing of the website. Digital content is generated based on at least one of the ongoing co-browsing session and the interaction between the customer and the agent and display of the digital content by the agent to the customer is caused. The digital content is displayed during the ongoing co-browsing session to provide assistance to the customer.

Abstract: A method and apparatus for facilitating interactions between customers and agents are disclosed that include detecting whether a customer is present on a website related to an enterprise. The detection is performed subsequent to an initiation of an interaction with an agent by the customer. When the customer is detected to be present, an option is provided to the agent to offer co-browsing of the web site to the customer. In response to an acceptance of the offer by the customer, a co-browsing session is initiated for facilitating the co-browsing of the website. Digital content is generated based on at least one of the ongoing co-browsing session and the interaction between the customer and the agent and display of the digital content by the agent to the customer is caused. The digital content is displayed during the ongoing co-browsing session to provide assistance to the customer.