Abstract: The disclosed computer-implemented method for caching in an erasure-coded system may include partitioning data into data chunks and storing the data chunks across at least two data storage devices. The method may also include encoding the data chunks into at least one parity chunk and storing the at least one parity chunk on at least one parity storage device. The method may further include caching (parity and/or data functions) to at least one storage device, when a threshold value is reached. The method may include detecting a storage failure on one of the data storage devices and subsequent thereto, prioritizing the caching of certain functions over those of others. Various other methods, systems, and computer-readable media are also disclosed.

Abstract: A customer relationship management system is disclosed for matching a given work item with an agent. The system includes a database to hold customer information, agent information, and system information, and a network contact center server operative to receive the given work item from the customer and route it to the agent based at least in part on the information in the database. The network contact center server is configured to control the conduction of an automated web dialogue with the customer via a separate web server and is further configured to control the conduction of an automated voice dialogue with the customer via an interactive voice response system. The automated web dialogue and the automated voice dialogue are thereby both conductable under the control of the network contact center server.