Patents by Inventor Anita Marie Tarantino

Anita Marie Tarantino has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for contact center agent selection
    Patent number: 7925001
    Abstract: A system receives a request for the service. The system selects an agent to deliver the service, based on an evaluation of the agent. In response to the request for service, the system evaluates the service delivered by the agent after the agent has delivered the service, and updates the evaluation of the service of the agent.
    Type: Grant
    Filed: November 22, 2006
    Date of Patent: April 12, 2011
    Assignee: Avaya Inc.
    Inventors: James Lee Knight, Jr., Rodney Allen Thomson, William Vincent McGuire, Kevin J. Mendel, Anita Marie Tarantino
  • Methods and apparatus for contact center agent selection
    Publication number: 20090110182
    Abstract: A system receives a request for the service. The system selects an agent to deliver the service, based on an evaluation of the agent. In response to the request for service, the system evaluates the service delivered by the agent after the agent has delivered the service, and updates the evaluation of the service of the agent.
    Type: Application
    Filed: November 22, 2006
    Publication date: April 30, 2009
    Inventors: James Lee Knight, JR., Rodney Allen Thomson, William Vincent McGuire, Kevin J. Mendel, Anita Marie Tarantino