Abstract: Techniques for scheduling one or more services are provided. The techniques include obtaining customer information, obtaining one or more service characteristics for each of the one or more services, and using the customer information and the one or more service characteristics to schedule the one or more services.

Abstract: A global reconciliation software tool is provided to standardize reconciliation processes across various corporate lines of business. The reconciliation tool provides standard templates for entering transaction and account data. In this manner, open accounting items are more readily identified and reconciled. The software tool includes a plurality of components allowing for greater scalability and operability across various computer systems and accounting programs.

Abstract: A global reconciliation software tool is provided to standardize reconciliation processes across various corporate lines of business. The reconciliation tool provides standard templates for entering transaction and account data. In this manner, open accounting items are more readily identified and reconciled. The software tool includes a plurality of components allowing for greater scalability and operability across various computer systems and accounting programs.

Abstract: A global reconciliation software tool is provided to standardize reconciliation processes across various corporate lines of business. The reconciliation tool provides standard templates for entering transaction and account data. In this manner, open accounting items are more readily identified and reconciled. The software tool includes a plurality of components allowing for greater scalability and operability across various computer systems and accounting programs.

Abstract: Techniques for scheduling one or more services are provided. The techniques include obtaining customer information, obtaining one or more service characteristics for each of the one or more services, and using the customer information and the one or more service characteristics to schedule the one or more services.

Abstract: A system for workforce optimization in a service oriented industry, the system comprising a workforce optimization unit configured for planning and executing a business scheme which include providing as input business planning parameters relevant to the business scheme; developing a business plan to execute the business scheme based on the business planning parameters; identifying and allocating relevant resources for executing the business plan; intimating the identified resources with the plan to execute the business scheme.

Abstract: A method, system and computer program product for workforce optimization in a service oriented industry, the method comprising planning and executing a business scheme which include providing as input business planning parameters relevant to the business scheme; developing a business plan to execute the business scheme based on the business planning parameters; identifying and allocating relevant resources for executing the business plan; intimating the identified resources with the plan to execute the business scheme.

Abstract: An integrated technology quality model provides a decision-making matrix for managing and combining technology initiatives within a corporate environment. In a refining step, recommendations are made based on simple filters to decommission and/or clean up an existing technology portfolio. In an optimizing step, the data is further analyzed for details to identify applications performing similar activities in a business process. The optimizing step may result in a recommendation to decommission redundant applications. In a transforming step, core applications are enhanced or componentized to address additional needs and requirements. This develops a portfolio which has transformational impact on a business.

Abstract: A global reconciliation software tool is provided to standardize reconciliation processes across various corporate lines of business. The reconciliation tool provides standard templates for entering transaction and account data. In this manner, open accounting items are more readily identified and reconciled. The software tool includes a plurality of components allowing for greater scalability and operability across various computer systems and accounting programs.

Abstract: An integrated technology quality framework provides a decision-making matrix for managing and combining technology initiatives within a corporate environment. Related requests are grouped and available technology solutions are assessed. The technology requests are approved only when a solution is determined that aligns with the technology strategy and provides certain benefits such as an internal rate of return of a predetermined threshold value.