Abstract: Disclosed are systems and methods for leveraging audio data for insights. A method for leveraging audio data for insights may include receiving a primary source, by which an audio source may be accessed, identifying the audio source, extracting an audio source identity from audio source metadata associated with the audio source, extracting a snippet from the audio source, which expresses one or more sentiments, generating value-add data for the audio source, generating a score indicating one or more sentiments, and reporting the audio source identity, the snippet, and the value-add data. The audio source may be one of a company executive source, a company source, a company specialty source, and a company organization type source, or a combination thereof.

Abstract: Techniques for aggregating electronic mail messages are described, including receiving electronic mail associated with a domain, the electronic mail including multiple messages, each message indicating a address being associated with an account, identifying the account with which the address is associated, generating a clean version of each message, the clean version including a subject and a body of a message, and publishing the clean version on a shared environment, including displaying at least a portion of the clean version in the shared environment, the shared environment accessible using access information associated with the account.

Abstract: Techniques for aggregating one or more electronic mail messages (e.g., a subscribed to email) are described, including receiving at an aggregating domain, electronic mail communicated from another domain, parsing the electronic mail to selectively extract content identifiers for content (e.g., text, images, audio, video, media) included in the electronic mail, generating a tile object from selectively extracted content identifiers, and displaying the tile object on a display grid for viewing by a subscriber (e.g., user) of one or more of the electronic mail messages. A plurality of tiles may be generated for a plurality of different email messages and the display grid may display all or a portion of the plurality of tiles. Electronic mail messages may include a subscription to the aggregating domain that was elected by a user as an option presented by a publisher of a unsubscribe page in response to the user's unsubscribe request.

Abstract: A user who is subscribed to content from a publisher may become disengaged due to lack of activity. In a content management system, user information associated with a disengaged user is received from a partner system. An account creation request is generated based on the user information and one or more unread content items associated with the disengaged user is determined from the partner system. A message comprising a selection of the one or more unread content items is generated and configured to be customizable. The message is then communicated to the disengaged user using the user information. Advertisements may be targeted to disengaged users based on interests associated with subscriptions and interactions with content.

Abstract: Techniques for aggregating one or more electronic mail messages (e.g., a subscribed to email) are described, including receiving at an aggregating domain, electronic mail communicated from another domain, parsing the electronic mail to selectively extract content identifiers for content (e.g., text, images, audio, video, media) included in the electronic mail, generating a tile object from selectively extracted content identifiers, and displaying the tile object on a display grid for viewing by a subscriber (e.g., user) of one or more of the electronic mail messages. A plurality of tiles may be generated for a plurality of different email messages and the display grid may display all or a portion of the plurality of tiles. Electronic mail messages may include a subscription to the aggregating domain that was elected by a user as an option presented by a publisher of a unsubscribe page in response to the user's unsubscribe request.

Abstract: A user who is considering unsubscribing from content from a publisher of the content may be presented with an alternative, which if selected by the user, allows the user to access the content on a non-subscription-based domain (e.g., a web site, a web page, or using an APP executing on a client device). A unsubscribe request by the user may unsubscribe the user from the subscribed-to-domain of the publisher and may transition the user to the non-subscription-based domain or provide the user with a selectable link (e.g., hyperlink) to the non-subscription-based domain. A backend system (e.g., an administrator) may receive unsubscribed to content from publishers (e.g., from a frontend system) and may rank the content for presentation on a brand page or other format on the non-subscription-based domain. Collection, organization, publisher status and content status may be directed by the backend system.

Abstract: Techniques for aggregating one or more electronic mail messages (e.g., a subscribed to email) are described, including receiving at an aggregating domain, electronic mail communicated from another domain, parsing the electronic mail to selectively extract content identifiers for content (e.g., text, images, audio, video, media) included in the electronic mail, generating a tile object from selectively extracted content identifiers, and displaying the tile object on a display grid for viewing by a subscriber (e.g., user) of one or more of the electronic mail messages. A plurality of tiles may be generated for a plurality of different email messages and the display grid may display all or a portion of the plurality of tiles. Electronic mail messages may include a subscription to the aggregating domain that was elected by a user as an option presented by a publisher of a unsubscribe page in response to the user's unsubscribe request.

Abstract: Techniques for aggregating electronic mail messages are described, including receiving electronic mail associated with a domain, the electronic mail including multiple messages, each message indicating a address being associated with an account, identifying the account with which the address is associated, generating a clean version of each message, the clean version including a subject and a body of a message, and publishing the clean version on a shared environment, including displaying at least a portion of the clean version in the shared environment, the shared environment accessible using access information associated with the account.

Abstract: Standard web content search result relevance and ranking is improved by considering certain social reference data, such as the number of times an item of content is shared, normalized for the number of times it is viewed. A system and method for improving the relevance and ranking includes a system and method for tracking the social references and a system and method for operating on search engine results to either re-order the results based on social reference data, re-order the search results based on a combination of the social reference data and the web search engine's ordering, and/or display the social reference data either with the search results reordered or in the order provided by the web search engine. Many different forms of data constitute social reference, including sharing content or a link thereto by email, SMS, posting to a link-sharing site, blog, and bookmarking in a web browser.

Abstract: Techniques for electronic mail processing and publication for shared environments are described, including evaluating a data packet indicating receipt of an electronic message at a shared destination, retrieving the electronic message from the shared destination, processing the electronic message to generate a processed message configured to be posted to a shared environment, and posting the processed message to the shared environment.

Abstract: Techniques for sentiment and factor-based analysis in contextually-relevant user-generated data management are described, including evaluating data associated with a review displayed on an interface associated with a computing device, the data being retrieved by a crawler before being displayed on the interface, extracting a keyword from the review, performing an analysis of the review to identify one or more factors, and generating a landing page to aggregate content based on the keyword and the analysis of the one or more factors, and a pointer to the landing page, the pointer being configured to include the keyword and the one or more factors.

Abstract: Techniques for ranking sentiment-related content using sentiment and factor-based analysis of contextually-relevant user-generated data is described, including generating a term, the term associated with a keyword and a factor, grouping user-generated content associated with the term, the user-generated content being retrieved by a crawler and stored in a database, assigning a rank to the term, the rank associated with one or more attributes of the user-generated content, and including a link associated with the term in a list, the list comprising a plurality of links associated with a plurality of terms, each of the plurality of terms having an assigned rank.

Abstract: Techniques for retargeting contextually-relevant user-generated data are described, including detecting an event associated with a widget embedded on a website, and configured to initiate a call to a service to retrieve content contextually relevant to the website, storing a file associated with a browser on a computing device, the file being configured to store the data, generating an identifier to send to the service when the file indicates the browser is configured to display other data associated with another website and being configured to provide a parameter to identify the content, retrieving the content using the identifier, the content being stored in a repository, rendering a display in an interface, and enabling a hyperlink associated with the content and configured to point to a website other than the website or another website, the content being retrieved from the website using a crawler.

Abstract: Techniques for providing sentiment-related content using sentiment and factor-based analysis of contextually-relevant user-generated data is described, including performing an analysis of a user-generated content to identify a factor associated with the user-generated content, generating a term using a keyword and the factor, and generating a pointer associated with the term and a web page associated with the pointer, the web page including other user-generated content associated with the term. In some examples, a request entered in a field is received and used to generate a web page including user-generated content in response to the request using a sentiment analysis of the user-generated content.

Abstract: A collaboration system and method are provided. In the collaboration system, a collaborative web service is provided that mimics the simplicity of email and the collaboration system can be integrated into other databases.

Abstract: Standard web content search result relevance and ranking is improved by considering certain social reference data, such as the number of times an item of content is shared, normalized for the number of times it is viewed. A system and method for improving the relevance and ranking includes a system and method for tracking the social references and a system and method for operating on search engine results to either re-order the results based on social reference data, re-order the search results based on a combination of the social reference data and the web search engine's ordering, and/or display the social reference data either with the search results reordered or in the order provided by the web search engine. Many different forms of data constitute social reference, including sharing content or a link thereto by email, SMS, posting to a link-sharing site, blog, and bookmarking in a web browser.

Abstract: A collaboration system and method are provided. In the collaboration system, a collaborative web service is provided that mimics the simplicity of email and the collaboration system can be integrated into other databases.

Abstract: A method for interacting with an underlying program using e-mail includes receiving an APPMAIL request from a user (or automated process) of an underlying program. The APPMAIL request defines a task requiring input from one or more recipients. An APPMAIL is generated based upon the request. The APPMAIL includes a body providing information concerning the task and at least one structured input portion. The structured input portion includes at least one structured input field for receiving pre-defined structured input from the recipient(s). The APPMAIL can also include an unstructured input portion for receiving unstructured input data from the recipient(s). The APPMAIL is sent to the recipient(s) via e-mail and completed APPMAILs are received from the recipient(s) via http(s) post or e-mail. Each completed APPMAIL comprises structured input data entered by the recipient in the at least one structured input field. The structured input data is extracted from the structured input field.

Abstract: A task management method includes receiving appmail definition data relating to a task from a task manager. The appmail definition data include question data defining a question relating to a task and structured response data defining a plurality of different structured responses to the question. A task appmail is generated based upon the appmail definition data received from the task manager. The task appmail defines a questionnaire including the question and the plurality of different structured responses. The task appmail comprises a data file that defines the questions and the plurality of structured responses to the question, and wherein the data file further defines a plurality of different user-selectable fields associated respectively with the plurality of structured responses when said task appmail is displayed to a user on a computer screen. The task appmail is sent to a task member by e-mail. A completed task appmail is received from the task member.

Abstract: A process includes sending a request appmail to a requesting user by e-mail. The request appmail includes data input fields where the requesting user enters a request to be reviewed by a supervisor. A completed request appmail is received from the requesting user via e-mail. The request input data are extracted from the completed request appmail and are saved. An approval appmail is generated based upon and including the extracted request input data. The approval appmail is sent to the supervisor via e-mail. A completed approval appmail is received from the supervisor via e-mail. The approval input data are extracted from the completed approval appmail. Either an acceptance e-mail or a rejection e-mail is generated and sent to the requesting user depending upon the extracted approval input data. The method is also used to implement a survey or questionnaire and/or for task management.