Abstract: A process for invoking a robot from an application may include launching the application from a computing system to invoke a robot link embedded within the application. The process may also include initiating from the application a port discovery process to identify a port, port details, and a token. The process may further include generating by the application a randomized code and invoking a consent application requesting approval from a user of the computing system to invoke the robot from the application. The process may also include registering the randomized code with a local listener module and passing user information and the token to a global listener module. The process may further include receiving from the global listener module the token and port identification, allowing the application to authenticate itself with, and communicate with, the robot, thereby completing the robot invoking process.

Abstract: A process for invoking a robot from an application may include launching the application from a computing system to invoke a robot link embedded within the application. The process may also include initiating from the application a port discovery process to identify a port, port details, and a token. The process may further include generating by the application a randomized code and invoking a consent application requesting approval from a user of the computing system to invoke the robot from the application. The process may also include registering the randomized code with a local listener module and passing user information and the token to a global listener module. The process may further include receiving from the global listener module the token and port identification, allowing the application to authenticate itself with, and communicate with, the robot, thereby completing the robot invoking process.

Abstract: A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Abstract: A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Abstract: Systems and methods for automatically creating a data model are provided. A semantic understanding of entities stored in one or more business data sources is determined. The entities are extracted from the one or more business data sources based on the semantic understanding. A data model for the entities is created. The data model is output.

Abstract: Systems and methods for automatically generating a knowledge graph are provided. Entity data, process data, user data, and system data of an organization are extracted from one or more business data sources. A knowledge graph defining relationships between the entities data, the process data, the user data, and the system data is generated. The knowledge graph is output.

Abstract: A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.

Abstract: A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Abstract: According to one or more embodiments, a method is provided. The method is implemented by a trigger engine stored on a memory as processor executable instructions. The processor executable instructions being executed by a processor. The trigger engine operates as an intermediary for robotic process automations of a software platform. The method includes tracking operations within external systems and registering available events with respect to the operations into a database accessible by the robotic process automations. The method also includes enabling an active event of the external systems to be visible via a trigger of the trigger engine to the robotic process automations.

Abstract: A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.

Abstract: A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Abstract: Application integration for robotic process automation (RPA) using a development application configured for development of RPA-enabled applications is disclosed. The development application in some embodiments may be used for application integration with attended robots that execute locally on the same computing system as an instance of the RPA-enabled application, unattended robots that execute on a remote computing system, or both, creating an RPA-enabled application. One or more user interface (UI) elements, variables, and/or events of an RPA-enabled application may be linked to one or more respective RPA processes, causing respective RPA robot(s) to carry out the associated functionality.

Abstract: A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Abstract: A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Abstract: Application integration for robotic process automation (RPA) using a development application configured for development of RPA-enabled applications is disclosed. The development application in some embodiments may be used for application integration with attended robots that execute locally on the same computing system as an instance of the RPA-enabled application, unattended robots that execute on a remote computing system, or both, creating an RPA-enabled application. One or more user interface (UI) elements, variables, and/or events of an RPA-enabled application may be linked to one or more respective RPA processes, causing respective RPA robot(s) to carry out the associated functionality.

Abstract: A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.

Abstract: A process for invoking a robot from an application may include launching the application from a computing system to invoke a robot link embedded within the application. The process may also include initiating from the application a port discovery process to identify a port, port details, and a token. The process may further include generating by the application a randomized code and invoking a consent application requesting approval from a user of the computing system to invoke the robot from the application. The process may also include registering the randomized code with a local listener module and passing user information and the token to a global listener module. The process may further include receiving from the global listener module the token and port identification, allowing the application to authenticate itself with, and communicate with, the robot, thereby completing the robot invoking process.

Abstract: A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.

Abstract: A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.

Abstract: One or more robots may be invoked from one or more applications for robotic process automation (RPA). A process for invoking a robot from an application may include launching the application from a computing system to invoke a robot link embedded within the application. The process may also include initiating from the application a port discovery process to identify a port, port details, and a token. The process may further include generating by the application a randomized code and invoking a consent application requesting approval from a user of the computing system to invoke the robot from the application. The process may also include registering the randomized code with a local listener module and passing user information and the token to a global listener module. The process may further include receiving from the global listener module the token and port identification, allowing the application to authenticate itself with, and communicate with, the robot, thereby completing the robot invoking process.