Abstract: A computer-implemented method is provided for recommending at least one pertinent electronic document for supporting a call between a customer and an agent. The method includes converting in real time content of the call between the customer and the agent from speech to digitized text, isolating a predefined number of words in the digitized text of the converted call content as the call is in progress and converting the predefined number of words in text to a phoneme sequence. The method also includes identifying at least one probable business category associated with the phoneme sequence and detecting sections of one or more documents associated with the probable business category that are similar to the content of the call.

Abstract: Systems and methods for extracting data from unstructured data sources based on proximity co-reference resolution model. The method includes receiving an electronic document from an unstructured data source and extracting entities from the electronic document. The method also includes receiving fields to be extracted from the electronic document and generating keywords based on the fields. Each of the entities is associated with at least one of the fields. The method further includes identifying keywords in the electronic document based on the generated keywords and calculating, for each of the fields, proximity scores based on a proximity co-reference resolution model. The method also includes, for each of the fields, identifying a field-entity pair based on the calculated proximity scores and generating for display on a user device the field-entity pair.

Abstract: Non-inverted park lock systems and methods include an engine controller configured to control an engine of a vehicle in communication with a separate transmission controller via a controller area network (CAN), wherein the transmission controller is configured to control a transmission of the vehicle; and a conductor connecting the engine controller to a park lock solenoid disposed in the transmission and configured to move a park pawl to engage/disengage park. The engine controller keeps the park pawl disengaged from park during a power loss malfunction at the transmission controller and the transmission controller keeps the park pawl disengaged from park during a power loss malfunction at the engine controller by maintaining hydraulic pressure in the transmission at a threshold level until park is requested via the shifter.

Abstract: A system and method for diagnosing a mechanical failure in an active grille shutter (AGS) system of a vehicle. The method includes receiving at least one mechanical fault condition signal, each of the at least one mechanical fault condition signals being indicative of whether a particular mechanical fault condition was detected in the AGS system. The method also includes receiving a temperature signal indicating a temperature at a location proximate to a grille shutter of the AGS and determining whether to perform an extended diagnostic based on the at least one mechanical fault condition signal and the temperature signal.