Abstract: Systems, apparatus, methods and articles of manufacture provide for an integrated operations management system for revenue management and/or billing and accounts receivable (e.g., in an insurance or other financial context). In some embodiments, an operations management system provides for determining a complexity rating for an account (e.g., a loss sensitive insurance account). In some embodiments, the complexity rating may be based on respective answers (e.g., provided by an end user) to one or more survey questions. In some embodiments, the complexity rating may be used for determining a billing priority rating for an account.