Abstract: This invention relates to a method and apparatus for computer generated voice in an interactive voice response system (IVR). A user will normally be able to identify the pre-recorded segments from the synthesized ones played by the IVR. According to an aspect of the invention there is provided a method of processing voice prompts in an IVR. The method can include: identifying a set of voice prompts within an application for output in a single voice, the set having a pre-recorded voice prompt and a computer generated voice prompt; providing reference voice characteristics formed from the pre-recorded voice prompt; and playing the computer generated voice prompt using the reference voice characteristics whereby the computer generated voice prompt sounds like the pre-recorded voice prompt.

Abstract: A final agent of the message provides a first encryption key to a first agent, interposed between a message sender and the final agent. The first agent but not the final agent knows an identity of the sender. The final agent provides a second encryption key to a second agent, interposed between the sender and the final agent. The second agent knows an identity of the sender. The first agent generates a third encryption key and provides the first encryption key and the third encryption key to the sender. The second agent generates a fourth encryption key and provides the second encryption key and the fourth encryption key to the sender. The first agent receives from the sender a message encrypted with the first, second, third and fourth keys, and in response, decrypts the message based on the third key. Afterwards, the first agent provides the message decrypted based on the third key to the second agent. In response, the second agent decrypts, based on the fourth key, the message provided by the first agent.

Abstract: A final agent of the message provides a first encryption key to a first agent, interposed between a message sender and the final agent. The first agent but not the final agent knows an identity of the sender. The final agent provides a second encryption key to a second agent, interposed between the sender and the final agent. The second agent knows an identity of the sender. The first agent generates a third encryption key and provides the first encryption key and the third encryption key to the sender. The second agent generates a fourth encryption key and provides the second encryption key and the fourth encryption key to the sender. The first agent receives from the sender a message encrypted with the first, second, third and fourth keys, and in response, decrypts the message based on the third key. Afterwards, the first agent provides the message decrypted based on the third key to the second agent. In response, the second agent decrypts, based on the fourth key, the message provided by the first agent.

Abstract: This invention relates to a method and apparatus for computer generated voice in an interactive voice response system (IVR). A user will normally be able to identify the pre-recorded segments from the synthesized ones played by the IVR. According to an aspect of the invention there is provided a method of processing voice prompts in an IVR. The method can include: identifying a set of voice prompts within an application for output in a single voice, the set having a pre-recorded voice prompt and a computer generated voice prompt; providing reference voice characteristics formed from the pre-recorded voice prompt; and playing the computer generated voice prompt using the reference voice characteristics whereby the computer generated voice prompt sounds like the pre-recorded voice prompt.