Patents by Inventor Anne T. Ciaralli

Anne T. Ciaralli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9037481
    Abstract: According to some embodiments, an insurance business process may have a series of business process actions. Moreover, point of service customer interaction data associated with the insurance business process may be received along with external third-party information associated with a context of the insurance business process. Based on the external third-party data, the point of service customer interaction data may be systematically analyzed to identify a trend. The trend may be analytically mapped to a first business process action in the insurance business process. An indication of a recommended change to the first business process action may then be output based at least in part on the identified trend.
    Type: Grant
    Filed: June 11, 2012
    Date of Patent: May 19, 2015
    Assignee: HARTFORD FIRE INSURANCE COMPANY
    Inventors: Jessica L. Conley, Anne T. Ciaralli, Linda F. Hibbert, Thomas B. Haworth
  • Publication number: 20130332200
    Abstract: According to some embodiments, an insurance business process may have a series of business process actions. Moreover, point of service customer interaction data associated with the insurance business process may be received along with external third-party information associated with a context of the insurance business process. Based on the external third-party data, the point of service customer interaction data may be systematically analyzed to identify a trend. The trend may be analytically mapped to a first business process action in the insurance business process. An indication of a recommended change to the first business process action may then be output based at least in part on the identified trend.
    Type: Application
    Filed: June 11, 2012
    Publication date: December 12, 2013
    Inventors: Jessica L. Conley, Anne T. Ciaralli, Linda F. Hibbert, Thomas B. Haworth