Abstract: A server responds to a request to perform a first automation task to process a work item from the plurality of work items, on a first computing device that is separate and independent from the server. The server receives a request from the first computing device to download the first automation task and queries a distribution information file to identify one or more other computing devices that have a copy of the first automation task. The server provides to the first computing device, an identifier for each of one or more other computing devices that has a copy of the first automation task. If the distribution information file does not contain an identification of any other device that has a copy of the first automation task, then the server processor causes the first automation task to be retrieved and to be provided to the first computing device.

Abstract: A robotic process automation (RPA) system provides bots that interact with and provide user credentials to applications, such as for multi-factor authentication (MFA). First user credentials associated with MFA are retrieved by the bots from credential storage. Second user credentials that correspond to questions posed to a user of an application are retrieved from credential storage. Second user credentials that correspond to a one-time password are generated by the RPA system. The second user credentials may also be generated by a third-party authentication service that provides the credentials via a secondary channel such as email or SMS, which are then retrieved for presentation to the application.

Abstract: A robotic process automation (RPA) system provides bots that interact with and provide user credentials to applications that require multi-factor authentication (MFA). First user credentials associated with MFA are retrieved by the bots from credential storage. Second user credentials that correspond to questions posed to a user of an application are retrieved from credential storage. Second user credentials that correspond to a one-time password are generated by the RPA system. The second user credentials may also be generated by a third-party authentication service that provides the credentials via a secondary channel such as email or SMS, which are then retrieved for presentation to the application.

Abstract: A server responds to a request to perform a first automation task to process a work item from the plurality of work items, on a first computing device that is separate and independent from the server. The server receives a request from the first computing device to download the first automation task and queries a distribution information file to identify one or more other computing devices that have a copy of the first automation task. The server provides to the first computing device, an identifier for each of one or more other computing devices that has a copy of the first automation task. If the distribution information file does not contain an identification of any other device that has a copy of the first automation task, then the server processor causes the first automation task to be retrieved and to be provided to the first computing device.

Abstract: A server responds to a request to perform a first automation task to process a work item from the plurality of work items, on a first computing device that is separate and independent from the server. The server receives a request from the first computing device to download the first automation task and queries a distribution information file to identify one or more other computing devices that have a copy of the first automation task. The server provides to the first computing device, an identifier for each of one or more other computing devices that has a copy of the first automation task. If the distribution information file does not contain an identification of any other device that has a copy of the first automation task, then the server processor causes the first automation task to be retrieved and to be provided to the first computing device.

Abstract: A method and system for selecting a data compression technique for data transfer through a data network is provided. During call setup, information is gathered from the network infrastructure by receiving feedback from smart network devices, reviewing calls logs, or by accessing a network topology database, and the information can then be used to select a desired compression technique. During a call, a media terminating end device or a call control server will monitor call connection performance specific to the data transfer pathway used for the call connection, and may adjust the data compression to conform with the performance that the connection is providing at any given moment. Performance parameters such as delay, jitter, and compression ratios can be measured in real-time for a call to determine if a change in compression is deemed beneficial. In this manner, the compression method can be chosen based on real time network performance.

Abstract: A system and method for network based policy enforcement of intelligent-client features is provided. An operator of an IP telephony and/or IP multimedia network may enforce authorization or privileges of intelligent end-user clients to utilize or invoke services in the network. A network policy enforcement point is maintained in the network by elements that are under control of the network operator. The network policy enforcement point controls access to, and invocation of, features and services that may otherwise be delivered to subscribers without the knowledge or authorization of the network. The network policy enforcement point receives messages, associates the message with a known service, makes a determination as to whether a beneficiary of the service is authorized to invoke the service, and then filters the messages based on the determination.

Abstract: A method and system for remotely accessing an intelligent IP telephony device is provided. Information about at least one IP telephony device associated with a user is stored in a database. The database is accessible to a user through a secured environment. From a remote location, the user may logon to the database and select one or more actions to be performed on any of the IP telephony devices to which they have access.

Abstract: Providing enhanced emergency services (E-911) to an IP Telephony-based PBX or similar system, by utilizing aspects of the intelligence of end-user SIP client devices to address challenges and difficulties associated with E-911-like services in LAN-based telephony environments.

Abstract: A method and system for selecting a data compression technique for data transfer through a data network is provided. During call setup, information is gathered from the network infrastructure by receiving feedback from smart network devices, reviewing calls logs, or by accessing a network topology database, and the information can then be used to select a desired compression technique. During a call, a media terminating end device or a call control server will monitor call connection performance specific to the data transfer pathway used for the call connection, and may adjust the data compression to conform with the performance that the connection is providing at any given moment. Performance parameters such as delay, jitter, and compression ratios can be measured in real-time for a call to determine if a change in compression is deemed beneficial. In this manner, the compression method can be chosen based on real time network performance.

Abstract: A telephone is described that allows any arbitrary combination of key strokes, including numerical keys, extension keys, as well as function keys such as TRANSFER, CONFERENCE, etc., to be programmed such that the entire sequence of key strokes can be recalled with the touch of a single button. The phone can be programmed directly by operation of the telephone user interface on the phone (i.e., the keys, phone display, and speaker prompting the user) and a program button dedicated to the feature of programming a separate programmable button to map to the specified key sequence. The feature can be implemented in advanced telephones capable of voice over Internet Protocol networks, and supporting the Session Initiation Protocol. In these more advanced phones, the programming can be done by a system administrator or by the user of the phone via a computer with internet access.

Abstract: Providing enhanced emergency services (E-911) to an IP Telephony-based PBX or similar system, by utilizing aspects of the intelligence of end-user SIP client devices to address challenges and difficulties associated with E-911-like services in LAN-based telephony environments.

Abstract: Providing enhanced emergency services (E-911) to an IP Telephony-based PBX or similar system, by utilizing aspects of the intelligence of end-user SIP client devices to address challenges and difficulties associated with E-911-like services in LAN-based telephony environments.

Abstract: A method and system for network based call-pickup is provided. In one embodiment a first user agent communicates in a communication session with a second user agent in a network telephony system. The second user agent may request that a third user agent replace the second user agent in the communication. The third user agent may be a park server, and when it replaces the second user agent, the communication session may thereby be parked at the park server. A fourth user agent may then request that the third user agent (e.g., park server) initiate a communication session between the first user agent and the fourth user agent. The third user agent may then instruct the first user agent to communicate with the fourth user agent. The parked communication session may thereby be picked up by the fourth user agent.

Abstract: A system and methods are shown for providing presence state services in an Internet Protocol network. One exemplary system includes a central presence element configured to track and provide user presence state information, and a local presence element in communication with the central presence element and further in communication with a signaling entity. According to one embodiment, the local presence element is configured to create and manage local presence state authorization data generated based on user presence state information being received from the central presence element. Further, the local presence element is configured to authorize a user service request using the local presence authorization data before providing access to a service requested by the user in the user service request.

Abstract: A system and methods are shown for providing presence state services in an Internet Protocol network. One exemplary system includes a central presence element configured to track and provide user presence state information, and a local presence element in communication with the central presence element and further in communication with a signaling entity. According to one embodiment, the local presence element is configured to create and manage local presence state authorization data generated based on user presence state information being received from the central presence element. Further, the local presence element is configured to authorize a user service request using the local presence authorization data before providing access to a service requested by the user in the user service request.

Abstract: A method and system for remotely accessing an intelligent IP telephony device is provided. Information about at least one IP telephony device associated with a user is stored in a database. The database is accessible to a user through a secured environment. From a remote location, the user may logon to the database and select one or more actions to be performed on any of the IP telephony devices to which they have access.

Abstract: A system and method for maximizing the use of bandwidth optimization techniques in a voice-over-packet telephony system. In exemplary embodiments, the VOP system includes a plurality of telephones connected to a VOP telephony system. Upon receiving request to initiate a VOP connection, the end office switch connects to an originating softswitch for signaling functions and to an originating media gateway for transporting the media associated with the VOP connection. A connection information system accessible to the softswitch maintains connection information relating to media sessions between the originating media gateway and a plurality of candidate terminating media gateways. The connection information system may be accessed during connection initiation and advantageously used to determine whether there are nearly-simultaneously occurring and distinct media sessions having common endpoints such that bandwidth optimization techniques may be implemented.

Abstract: A telephone is described that allows any arbitrary combination of key strokes, including numerical keys, extension keys, as well as function keys such as TRANSFER, CONFERENCE, etc., to be programmed such that the entire sequence of key strokes can be recalled with the touch of a single button. The phone can be programmed directly by operation of the telephone user interface on the phone (i.e., the keys, phone display, and speaker prompting the user) and a program button dedicated to the feature of programming a separate programmable button to map to the specified key sequence. The feature can be implemented in advanced telephones capable of voice over Internet Protocol networks, and supporting the Session Initiation Protocol. In these more advanced phones, the programming can be done by a system administrator or by the user of the phone via a computer with internet access.

Abstract: A method and system for remotely accessing an intelligent IP telephony device is provided. Information about at least one IP telephony device associated with a user is stored in a database. The database is accessible to a user through a secured environment. From a remote location, the user may logon to the database and select one or more actions to be performed on any of the IP telephony devices to which they have access.