Abstract: The proposed systems and methods are directed to explainability-augmented AI systems. These systems are configured to automatically identify, based on one or more of metadata associated with labels assigned to sample data and responses to AI-system-related questionnaires, one or more reasons that support the decisions made by an AI model in response to user queries. The proposed systems apply natural language processing (NLP) to transform the explainability data (e.g., metadata and questionnaire data) to generate human reader-friendly output that summarizes the reasoning by which the AI system made a specific decision and offer transparency to the AI-decision-making process.

Abstract: In some examples, structure-based multi-intent email classification may include receiving an email thread that includes a plurality of emails including an email that is to be classified, and identifying, for the email thread, a process associated with the email thread, Based on the process associated with the email thread and for each sentence of the email that includes a plurality of sentences, a corresponding classifier may be determined from a plurality of classifiers, and applied to each sentence of the email to generate classified sentences. At least one entity may be extracted from each of the classified sentences of the email. Based on the at least one extracted entity, the email may be classified.

Abstract: In some examples, structure-based multi-intent email classification may include receiving an email thread that includes a plurality of emails including an email that is to be classified, and identifying, for the email thread, a process associated with the email thread, Based on the process associated with the email thread and for each sentence of the email that includes a plurality of sentences, a corresponding classifier may be determined from a plurality of classifiers, and applied to each sentence of the email to generate classified sentences. At least one entity may be extracted from each of the classified sentences of the email. Based on the at least one extracted entity, the email may be classified.

Abstract: In some examples, machine learning and rule-based identification, anonymization, and de-anonymization of sensitive structured and unstructured data may include receiving input data that is to be masked, and determining, for the input data, at least one type 1 of entity extraction from a plurality of types of entity extractions to be performed on the input data. The at least one determined type of entity extraction may be performed on the input data, and at least one entity may be extracted from the input data. At least one replacement strategy may be determined from a plurality of replacement strategies for the at least one extracted entity. Further, the at least one determined replacement strategy may be applied to the at least one extracted entity to generate masked data.

Abstract: A model optimization system monitors a model deployed to an external system to determine the performance of the model and to replace the model with one of a plurality of models stored to a model repository if degradation of model performance is detected or if one of the models in the plurality of models is evaluated as having better performance than the model deploy the external system. A model evaluation trigger can be generated based on dates or data criteria. Various metrics are used in the model evaluation to calculate values of a model optimization function for each of the plurality of models. If a model that is better optimized than the deployed model is identified from the model evaluation, then the deployed model is replaced with the identified model and the external system continues to use the deployed model.

Abstract: A data extraction and expansion system receives documents with data to be processed, extracts a set of a specific type of entities from the received documents, expands the set of entities by retrieving additional entities of the specific type from an ontology and other external data sources to improve the match between the received documents. The ontology includes data regarding entities and relationships between entities. The ontology is built by extracting the entity and relationship information from external data sources and can be constantly updated. If the additional entities to expand the set of entities cannot be retrieved from the ontology then a real-time search of the external data sources is executed to retrieve the additional entities from the external data sources.