Abstract: Techniques related to a virtual agent conversation service are disclosed. The techniques include a method for improving performance of a virtual agent conversation system, comprising receiving one or more conversation trees, receiving a message from a user including a natural language description of an intended task, providing the message to a conversation provider, receiving an indication of an intent of the message and textual information related to the indication of the intent, determining an action to take based on the indication of the intent, perform the action to obtain an action result, determining a set of responses based on the action result, and providing a response of the set of responses to the virtual agent based on the action result for output to the user.

Abstract: An example system includes a database storing a queue of entries indicating technical issues to be addressed at a walk-up location. The system also includes a queue management software module configured to: receive, from a computing device, a request to insert a first entry into the queue; monitor a travel time between a location of the computing device and the walk-up location; determine a wait time until the first entry reaches a predetermined position within the queue; in response to the travel time meeting or exceeding the wait time, transmit a notification to the computing device instructing to depart for the walk-up location; determine an arrival time at the walk-up location based on updated locations of the computing device following the departure; adjust a position of the first entry within the queue based on the arrival time; and assign the first entry for service at the walk-up location.

Abstract: Techniques related to a virtual agent conversation service are disclosed. The techniques include a method for improving performance of a virtual agent conversation system, comprising receiving one or more conversation trees, receiving a message from a user including a natural language description of an intended task, providing the message to a conversation provider, receiving an indication of an intent of the message and textual information related to the indication of the intent, determining an action to take based on the indication of the intent, perform the action to obtain an action result, determining a set of responses based on the action result, and providing a response of the set of responses to the virtual agent based on the action result for output to the user.