Abstract: A method for measuring experience quality. The method including: receiving key experience aspects (“KEAs”); administering pre-surveys to a representative subset of the experience audience, including an importance pre-survey requesting relative importance between the KEAs; and perception pre-survey requesting how closely perceptions align with each KEAs; calculating importance weights and perception weights based on the pre-surveys; performing a general survey process that includes surveying the experience audience to provide a quality rating indicating how well each of the KEAs was delivered based on their own experience; and calculating an Experience Index score as a measure of the quality of the experience that is an aggregation of the received quality ratings weighted by at least one of the importance weights or the perception weights.

Abstract: A method related to customers orchestrating engagements with service providers. The method includes providing, by a facilitator entity, a customer journey orchestration service that includes: service providers affiliated with the customer journey orchestration service; a virtual datacenter in which cloud-based applications and databases are operably linked to communication devices of the customers and to the affiliated services providers; customer interface portals for enabling the customers to interact with the virtual datacenter, each customer interface portal being associated with a specific customer; and a customer profile database that stores customer profiles corresponding to respective ones of the customers. The method further includes configuring, by the facilitator entity, an account of the customer for participation in the customer journey orchestration service.

Abstract: A method for measuring experience quality. The method including: receiving key experience aspects (“KEAs”); administering pre-surveys to a representative subset of the experience audience, including an importance pre-survey requesting relative importance between the KEAs; and perception pre-survey requesting how closely perceptions align with each KEAs; calculating importance weights and perception weights based on the pre-surveys; performing a general survey process that includes surveying the experience audience to provide a quality rating indicating how well each of the KEAs was delivered based on their own experience; and calculating an Experience Index score as a measure of the quality of the experience that is an aggregation of the received quality ratings weighted by at least one of the importance weights or the perception weights.

Abstract: A method related to customers orchestrating engagements with service providers. The method includes providing, by a facilitator entity, a customer journey orchestration service that includes: service providers affiliated with the customer journey orchestration service; a virtual datacenter in which cloud-based applications and databases are operably linked to communication devices of the customers and to the affiliated services providers; customer interface portals for enabling the customers to interact with the virtual datacenter, each customer interface portal being associated with a specific customer; and a customer profile database that stores customer profiles corresponding to respective ones of the customers. The method further includes configuring, by the facilitator entity, an account of the customer for participation in the customer journey orchestration service.

Abstract: A data processing method comprising establishing a first node in a peer-to-peer data communications network, wherein the node is configured as a supernode in conformance with a peer-to-peer communications protocol, wherein the first node is configured as an active listener to one or more network routing protocols executing at a network router; receiving a routing information message from one of the network routing protocols; modifying an operational characteristic of the first node in response to the routing information message; receiving a request from a second node in the peer-to-peer network for a resource that is known to the first node; and responding to the request based on the modified operational characteristic. For example, a peer-to-peer node may be configured as a network-aware BitTorrent Tracker, Gnutella supernode, etc., and can use IGP and BGP information from a router to determine how the node behaves.

Abstract: A data processing method comprising establishing a first node in a peer-to-peer data communications network, wherein the node is configured as a supernode in conformance with a peer-to-peer communications protocol, wherein the first node is configured as an active listener to one or more network routing protocols executing at a network router; receiving a routing information message from one of the network routing protocols; modifying an operational characteristic of the first node in response to the routing information message; receiving a request from a second node in the peer-to-peer network for a resource that is known to the first node; and responding to the request based on the modified operational characteristic. For example, a peer-to-peer node may be configured as a network-aware BitTorrent Tracker, Gnutella supernode, etc., and can use IGP and BGP information from a router to determine how the node behaves.

Abstract: A data processing method comprising establishing a first node in a peer-to-peer data communications network, wherein the node is configured as a supernode in conformance with a peer-to-peer communications protocol, wherein the first node is configured as an active listener to one or more network routing protocols executing at a network router; receiving a routing information message from one of the network routing protocols; modifying an operational characteristic of the first node in response to the routing information message; receiving a request from a second node in the peer-to-peer network for a resource that is known to the first node; and responding to the request based on the modified operational characteristic. For example, a peer-to-peer node may be configured as a network-aware BitTorrent Tracker, Gnutella supernode, etc., and can use IGP and BGP information from a router to determine how the node behaves.

Abstract: A method for implementing a simple protocol, referred to as the universal transport interface (UTI), that can be used to create high speed Internet Protocol (IP) tunnels for transmitting a variety of different payloads across a network. Payload packets may comprise any currently known packet protocol, including but not limited to time division multiplex data, IP packets, asynchronous transfer mode (ATM) cells, Packet-over-SONET/SDH (POS) packets, and Frame Relay frames. The universal transport interface protocol consists of a predefined set of mappings whereby any known protocol can be packaged into a single, conceptually simple packet format. This format is referred to as the universal transport encapsulation (UTE) format. UTE format packets are, by design, amenable to transport over an IP network without further modification beyond standard IP encapsulation. The disclosed method further implements a security key system to prevent unauthorized use or interception of UTE packets on the network.