Patents by Inventor Anthony Dan Chen
Anthony Dan Chen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12444003Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: GrantFiled: July 17, 2024Date of Patent: October 14, 2025Assignee: LIVEPERSON, INC.Inventors: Andrew Thomas Busey, Anthony Dan Chen, Isao Uchida Jonas, Douglas James Daniels, Jr., Benjamin Edward Lamm
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Publication number: 20250086730Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: ApplicationFiled: July 17, 2024Publication date: March 13, 2025Applicant: LIVEPERSON, INC.Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Isao Uchida JONAS, Douglas James DANIELS, JR., Benjamin Edward LAMM
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Patent number: 12067631Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: GrantFiled: June 7, 2023Date of Patent: August 20, 2024Assignee: LIVEPERSON, INC.Inventors: Andrew Thomas Busey, Anthony Dan Chen, Isao Uchida Jonas, Douglas James Daniels, Jr., Benjamin Edward Lamm
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Publication number: 20240046374Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: ApplicationFiled: June 7, 2023Publication date: February 8, 2024Applicant: LIVEPERSON, INC.Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Isao Uchida JONAS, Douglas James DANIELS, JR., Benjamin Edward LAMM
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Patent number: 11710194Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: GrantFiled: August 30, 2017Date of Patent: July 25, 2023Assignee: LIVEPERSON, INC.Inventors: Andrew Thomas Busey, Anthony Dan Chen, Isao Uchida Jonas, Douglas James Daniels, Jr., Benjamin Edward Lamm
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Publication number: 20190043086Abstract: Disclosed herein are platforms, systems, media, and methods for automatic, long-term, multi-stage user engagement that facilitate repeated user interaction and user acquisition from the provision of a single link to content, which is a significant deviation from the traditional operation of links on the web and in mobile environments.Type: ApplicationFiled: August 3, 2018Publication date: February 7, 2019Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Isao Uchida JONAS, Douglas James DANIELS, JR., Benjamin Edward LAMM
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Patent number: 10171859Abstract: Described are platforms, systems, applications, and methods for algorithmically updating a user configured watchlist or wishlist based on activity of social network connections including: adding an item to a watchlist, consuming or acquiring an item, rating an item, recommending an item, and discussing an item, as well as aggregated activity of a community or population of users within the social network.Type: GrantFiled: May 31, 2016Date of Patent: January 1, 2019Assignee: BLAB VENTURES LLCInventors: Andrew Thomas Busey, Anthony Dan Chen, Isao Uchida Jonas, Douglas James Daniels, Jr., Benjamin Edward Lamm
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Publication number: 20170364593Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: ApplicationFiled: August 30, 2017Publication date: December 21, 2017Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Isao Uchida JONAS, Douglas James DANIELS, JR., Benjamin Edward LAMM
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Patent number: 9785715Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.Type: GrantFiled: April 28, 2017Date of Patent: October 10, 2017Assignee: CONVERSABLE, INC.Inventors: Andrew Thomas Busey, Anthony Dan Chen, Isao Uchida Jonas, Douglas James Daniels, Jr., Benjamin Edward Lamm
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Patent number: 9558244Abstract: Computer-implemented systems, methods, and media for making a recommendation or a non-recommendation to a user comprising: a software module configured to calculate a social distance between a first and a second user; a software module configured to allow the first and the second user to rate a plurality of items using a gamified rating model; a software module configured to analyze a degree of similarity between the first and the second user based on the ratings of the plurality of items by the first and the second user; a software module configured to make a recommendation or a non-recommendation to the first user based on the social distance and the degree of similarity between the first and the second user, and the ratings of the plurality of items; and a software module configured to present the recommendation or non-recommendation in a manner that comprises a ranked list.Type: GrantFiled: October 21, 2015Date of Patent: January 31, 2017Assignee: CONVERSABLE, INC.Inventors: Andrew Thomas Busey, Anthony Dan Chen, Isao Uchida Jonas, Douglas James Daniels, Jr., Benjamin Edward Lamm
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Publication number: 20160360253Abstract: Described are platforms, systems, applications, and methods for algorithmically updating a user configured watchlist or wishlist based on activity of social network connections including: adding an item to a watchlist, consuming or acquiring an item, rating an item, recommending an item, and discussing an item, as well as aggregated activity of a community or population of users within the social network.Type: ApplicationFiled: May 31, 2016Publication date: December 8, 2016Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Isao Uchida JONAS, Douglas James DANIELS, JR., Benjamin Edward LAMM
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Publication number: 20160117329Abstract: Computer-implemented systems, methods, and media for making a recommendation or a non-recommendation to a user comprising: a software module configured to calculate a social distance between a first and a second user; a software module configured to allow the first and the second user to rate a plurality of items using a gamified rating model; a software module configured to analyze a degree of similarity between the first and the second user based on the ratings of the plurality of items by the first and the second user; a software module configured to make a recommendation or a non-recommendation to the first user based on the social distance and the degree of similarity between the first and the second user, and the ratings of the plurality of items; and a software module configured to present the recommendation or non-recommendation in a manner that comprises a ranked list.Type: ApplicationFiled: October 21, 2015Publication date: April 28, 2016Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Isao Uchida JONAS, Douglas James DANIELS, JR., Benjamin Edward LAMM
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Publication number: 20150256353Abstract: Described are chat platforms, systems, applications, and methods including multi-room chat streams and navigable, topical hierarchies of chat rooms. Users are provided with the option of choosing different identity profiles for different chat rooms, and chat messages are visually distinguished in the stream based on the identity in use.Type: ApplicationFiled: August 29, 2014Publication date: September 10, 2015Inventors: Andrew Thomas BUSEY, Anthony Dan CHEN, Benjamin Edward LAMM
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Patent number: 8843835Abstract: Described are chat platforms, systems, applications, and methods including multi-room chat streams and navigable, topical hierarchies of chat rooms navigable.Type: GrantFiled: March 4, 2014Date of Patent: September 23, 2014Assignee: Banter Chat, Inc.Inventors: Andrew Thomas Busey, Anthony Dan Chen, Benjamin Edward Lamm