Patents by Inventor Anthony Del Ciotto

Anthony Del Ciotto has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Web widget that facilitates telephone calls with customer-support agents and other customer-support services
    Patent number: 11595523
    Abstract: A system and method for providing customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.
    Type: Grant
    Filed: April 20, 2022
    Date of Patent: February 28, 2023
    Assignee: Zendesk, Inc.
    Inventors: Barry McGaughey, Anatoly Mikhaylov, Nathan P. Thiesen, Gerard J. Cahill, Anthony Del Ciotto, Daniel Angel Bradford
  • WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES
    Publication number: 20220247865
    Abstract: A system and method for providing customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.
    Type: Application
    Filed: April 20, 2022
    Publication date: August 4, 2022
    Applicant: Zendesk, Inc.
    Inventors: Barry McGaughey, Anatoly Mikhaylov, Nathan P. Thiesen, Gerard J. Cahill, Anthony Del Ciotto, Daniel Angel Bradford
  • Web widget that facilitates telephone calls with customer-support agents and other customer-support services
    Patent number: 11343379
    Abstract: A system and method for providing customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.
    Type: Grant
    Filed: March 29, 2021
    Date of Patent: May 24, 2022
    Assignee: Zendesk, Inc.
    Inventors: Barry McGaughey, Anatoly Mikhaylov, Nathan P. Thiesen, Gerard J. Cahill, Anthony Del Ciotto, Daniel Angel Bradford
  • WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES
    Publication number: 20210218841
    Abstract: A system and method for providing customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.
    Type: Application
    Filed: March 29, 2021
    Publication date: July 15, 2021
    Applicant: Zendesk, Inc.
    Inventors: Barry McGaughey, Anatoly Mikhaylov, Nathan P. Thiesen, Gerard J. Cahill, Anthony Del Ciotto, Daniel Angel Bradford
  • Web widget that facilitates telephone calls with customer-support agents and other customer-support services
    Patent number: 10992810
    Abstract: We disclose a system that provides customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.
    Type: Grant
    Filed: May 16, 2019
    Date of Patent: April 27, 2021
    Assignee: Zendesk, Inc.
    Inventors: Barry McGaughey, Anatoly Mikhaylov, Nathan P. Thiesen, Gerard J. Cahill, Anthony Del Ciotto, Daniel Angel Bradford
  • WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES
    Publication number: 20190356780
    Abstract: We disclose a system that provides customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.
    Type: Application
    Filed: May 16, 2019
    Publication date: November 21, 2019
    Applicant: Zendesk, Inc.
    Inventors: Barry McGaughey, Anatoly Mikhaylov, Nathan P. Thiesen, Gerard J. Cahill, Anthony Del Ciotto, Daniel Angel Bradford