Abstract: The present invention discloses a method and system for online customer support among a plurality of organizations and customers through a service provider. One aspect of the present invention discloses a method which includes receiving a search criterion from said plurality of customers, searching for one or more organization's support and service information page of interest among the plurality of organizations in a database, database maintained by the service provider, displaying the search results, and receiving a selection of one or more organizations of interest from the displayed search results and a means of interacting with the organizations web based support and service. Another aspect of the present invention discloses a system including a user interface, a multimodal search engine and a means for enabling interactive communications with selected organization's customer service department.