Abstract: A method of anticipating user action by a contact center system based on machine learning includes receiving, by a processor of the contact center system, a first signal from an end user device in communication with the contact center system, the first signal being indicative of an event associated with a user journey, the user journey including a plurality of events, identifying, by the processor, a subset of the plurality of events of the user journey as a plurality of input events, predicting, by the processor, a next event associated with the user journey based on the plurality of input events; and generating, by the processor, a second signal for transmission to the end user device, the second signal including data corresponding to the next event.

Abstract: A method of anticipating user action by a contact center system based on machine learning includes receiving, by a processor of the contact center system, a first signal from an end user device in communication with the contact center system, the first signal being indicative of an event associated with a user journey, the user journey including a plurality of events, identifying, by the processor, a subset of the plurality of events of the user journey as a plurality of input events, predicting, by the processor, a next event associated with the user journey based on the plurality of input events; and generating, by the processor, a second signal for transmission to the end user device, the second signal including data corresponding to the next event.

Abstract: A method for implementing a simple protocol, referred to as the universal transport interface (UTI), that can be used to create high speed Internet Protocol (IP) tunnels for transmitting a variety of different payloads across a network. Payload packets may comprise any currently known packet protocol, including but not limited to time division multiplex data, IP packets, asynchronous transfer mode (ATM) cells, Packet-over-SONET/SDH (POS) packets, and Frame Relay frames. The universal transport interface protocol consists of a predefined set of mappings whereby any known protocol can be packaged into a single, conceptually simple packet format. This format is referred to as the universal transport encapsulation (UTE) format. UTE format packets are, by design, amenable to transport over an IP network without further modification beyond standard IP encapsulation. The disclosed method further implements a security key system to prevent unauthorized use or interception of UTE packets on the network.

Abstract: A system and method for locally determining a fair allocated bandwidth for a network node configured to send and receive packets in an upstream direction and a downstream direction is disclosed. A local allocated bandwidth is allocated for locally generated network packets sent in the downstream direction. A minimum downstream available network bandwidth is determined from information received in the upstream direction. The local allocated bandwidth is adjusted based on the minimum downstream available network bandwidth and the local allocated bandwidth is used to govern whether a class of locally generated network packets are sent in the downstream direction.

Abstract: A method for implementing a simple protocol, referred to as the universal transport interface (UTI), that can be used to create high speed Internet Protocol (IP) tunnels for transmitting a variety of different payloads across a network. Payload packets may comprise any currently known packet protocol, including but not limited to time division multiplex data, IP packets, asynchronous transfer mode (ATM) cells, Packet-over-SONET/SDH (POS) packets, and Frame Relay frames. The universal transport interface protocol consists of a predefined set of mappings whereby any known protocol can be packaged into a single, conceptually simple packet format. This format is referred to as the universal transport encapsulation (UTE) format. UTE format packets are, by design, amenable to transport over an IP network without further modification beyond standard IP encapsulation. The disclosed method further implements a security key system to prevent unauthorized use or interception of UTE packets on the network.

Abstract: A system and method for locally determining a fair allocated bandwidth for a network node configured to send and receive packets in an upstream direction and a downstream direction is disclosed. A local allocated bandwidth is allocated for locally generated network packets sent in the downstream direction. A minimum downstream available network bandwidth is determined from information received in the upstream direction. The local allocated bandwidth is adjusted based on the minimum downstream available network bandwidth and the local allocated bandwidth is used to govern whether a class of locally generated network packets are sent in the downstream direction.

Abstract: A system and method for locally determining a fair allocated bandwidth for a network node configured to send and receive packets in an upstream direction and a downstream direction is disclosed. A local allocated bandwidth is allocated for locally generated network packets sent in the downstream direction. A minimum downstream available network bandwidth is determined from information received in the upstream direction. The local allocated bandwidth is adjusted based on the minimum downstream available network bandwidth and the local allocated bandwidth is used to govern whether a class of locally generated network packets are sent in the downstream direction.

Abstract: A trigger operated air valve suitable for controlling both the flow of air to and the flow of feedback air from a nozzle assembly in high volume low pressure (HVLP) spray guns. A trigger moves a spindle against the pressure of a spring. As the trigger is moved, a first valve is opened to initiate a main flow of air to the spray gun nozzle assembly prior to opening a second valve which initiates the flow of feedback air from the nozzle assembly. When the trigger is released, the second valve is closed to terminate the flow of feedback air prior to closing the first valve to terminate the main flow of air to the spray gun nozzle assembly.

Abstract: An indexing air cap is described comprising an air cap (8), mounted to be adjustably rotatable on the spraygun body (1), a baffle (10) having a recess (12) and a seal (11) of low density plastics material, such as polyethylene, being located between the baffle and the spraygun body. The baffle (10) and the seal (11) having a plurality of holes (16) passing axially through them and being circumferentially spaced from each other. A pin (17) passing through an aligned set of the holes (16) in the baffle and seal to connect with a blind hole (18) in and lock them to the spraygun body (1). Rotation of the air cap through a predetermined angle of 90.degree. indexes the air spray cap to control the radial position and targeting of the spray pattern of the fluid being sprayed. The spray gun body has a mounting aperture which receives a mounting stud. Bevelled washers on the mounting stud are compressed to expand into engagement with the mounting aperture for locking the gun body to the mounting stud.

Abstract: A spray gun operable by low pressure high volume air is described. The spray gun (10) comprises an air cap (128) formed with a central spraying aperture and a fluid nozzle (70) projecting toward the spraying aperture, the profile of the nozzle is a plain frustum of a core terminating at a small front face bounding an orifice through which fluid is discharged. The arrangement being such that in operation a flow of atomizing air that emerges through a gap between the nozzle (70) and the air cap (128) attaches to the nozzle (70) and to an emergent fluid jet which assumes a conical form that is a continuation of the nozzle surface and changes to a parallel jet before it breaks up into atomized droplets.

Abstract: An external mix miniature spray gun of the airbrush type obtains a spray of paint by directing a jet of gas from a source over a nozzle. A reducing valve for the flow of gas is connected at one end to the source and to an outlet at the other end for discharge into the body of the gun. The reducing valve includes a body of circular end profile with the inlet leading to first generally radial flow passages opening to the side of the valve body and second generally radial flow passages leading from the side of the valve body to the outlet. A sleeve is rotatably retained on the valve body by interengaging threads and spans between the first and second radial passages to define an internal space for gas flow therebetween. A tapered surface in the gas flow space on the interior of the sleeve is arranged to approach or withdraw from a portion of the valve body to enlarge or diminish the gap therebetween as the sleeve is rotated relative to the body.