Abstract: A method of anticipating user action by a contact center system based on machine learning includes receiving, by a processor of the contact center system, a first signal from an end user device in communication with the contact center system, the first signal being indicative of an event associated with a user journey, the user journey including a plurality of events, identifying, by the processor, a subset of the plurality of events of the user journey as a plurality of input events, predicting, by the processor, a next event associated with the user journey based on the plurality of input events; and generating, by the processor, a second signal for transmission to the end user device, the second signal including data corresponding to the next event.

Abstract: A method of anticipating user action by a contact center system based on machine learning includes receiving, by a processor of the contact center system, a first signal from an end user device in communication with the contact center system, the first signal being indicative of an event associated with a user journey, the user journey including a plurality of events, identifying, by the processor, a subset of the plurality of events of the user journey as a plurality of input events, predicting, by the processor, a next event associated with the user journey based on the plurality of input events; and generating, by the processor, a second signal for transmission to the end user device, the second signal including data corresponding to the next event.

Abstract: A method for implementing a simple protocol, referred to as the universal transport interface (UTI), that can be used to create high speed Internet Protocol (IP) tunnels for transmitting a variety of different payloads across a network. Payload packets may comprise any currently known packet protocol, including but not limited to time division multiplex data, IP packets, asynchronous transfer mode (ATM) cells, Packet-over-SONET/SDH (POS) packets, and Frame Relay frames. The universal transport interface protocol consists of a predefined set of mappings whereby any known protocol can be packaged into a single, conceptually simple packet format. This format is referred to as the universal transport encapsulation (UTE) format. UTE format packets are, by design, amenable to transport over an IP network without further modification beyond standard IP encapsulation. The disclosed method further implements a security key system to prevent unauthorized use or interception of UTE packets on the network.

Abstract: A system and method for locally determining a fair allocated bandwidth for a network node configured to send and receive packets in an upstream direction and a downstream direction is disclosed. A local allocated bandwidth is allocated for locally generated network packets sent in the downstream direction. A minimum downstream available network bandwidth is determined from information received in the upstream direction. The local allocated bandwidth is adjusted based on the minimum downstream available network bandwidth and the local allocated bandwidth is used to govern whether a class of locally generated network packets are sent in the downstream direction.

Abstract: A method for implementing a simple protocol, referred to as the universal transport interface (UTI), that can be used to create high speed Internet Protocol (IP) tunnels for transmitting a variety of different payloads across a network. Payload packets may comprise any currently known packet protocol, including but not limited to time division multiplex data, IP packets, asynchronous transfer mode (ATM) cells, Packet-over-SONET/SDH (POS) packets, and Frame Relay frames. The universal transport interface protocol consists of a predefined set of mappings whereby any known protocol can be packaged into a single, conceptually simple packet format. This format is referred to as the universal transport encapsulation (UTE) format. UTE format packets are, by design, amenable to transport over an IP network without further modification beyond standard IP encapsulation. The disclosed method further implements a security key system to prevent unauthorized use or interception of UTE packets on the network.

Abstract: A system and method for locally determining a fair allocated bandwidth for a network node configured to send and receive packets in an upstream direction and a downstream direction is disclosed. A local allocated bandwidth is allocated for locally generated network packets sent in the downstream direction. A minimum downstream available network bandwidth is determined from information received in the upstream direction. The local allocated bandwidth is adjusted based on the minimum downstream available network bandwidth and the local allocated bandwidth is used to govern whether a class of locally generated network packets are sent in the downstream direction.

Abstract: A system and method for locally determining a fair allocated bandwidth for a network node configured to send and receive packets in an upstream direction and a downstream direction is disclosed. A local allocated bandwidth is allocated for locally generated network packets sent in the downstream direction. A minimum downstream available network bandwidth is determined from information received in the upstream direction. The local allocated bandwidth is adjusted based on the minimum downstream available network bandwidth and the local allocated bandwidth is used to govern whether a class of locally generated network packets are sent in the downstream direction.