Patents by Inventor Anthony Jason Ma'luf

Anthony Jason Ma'luf has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Knowledge management tool interface
    Patent number: 10643286
    Abstract: According to some embodiments, a communication may be received from a customer in connection with an insurance policy. A system may then transmit, to a service representative device, data associated with an insurance knowledge management enterprise portal displaying information to facilitate interaction with the customer. A type of insurance event associated with the communication from the customer may be determined, and customized data associated with the insurance knowledge management enterprise portal may be transmitted to the service representative device, the customized data being based at least in part on the type of insurance event associated with the communication from the customer.
    Type: Grant
    Filed: February 22, 2019
    Date of Patent: May 5, 2020
    Assignee: Hartford Fire Insurance Company
    Inventors: Mark Richard Wagner, Sandra J. Stevens, Belinda A. Lellock, Anthony Jason Ma'luf, Kurt E. Grashaw
  • KNOWLEDGE MANAGEMENT TOOL INTERFACE
    Publication number: 20190188801
    Abstract: According to some embodiments, a communication may be received from a customer in connection with an insurance policy. A system may then transmit, to a service representative device, data associated with an insurance knowledge management enterprise portal displaying information to facilitate interaction with the customer. A type of insurance event associated with the communication from the customer may be determined, and customized data associated with the insurance knowledge management enterprise portal may be transmitted to the service representative device, the customized data being based at least in part on the type of insurance event associated with the communication from the customer.
    Type: Application
    Filed: February 22, 2019
    Publication date: June 20, 2019
    Inventors: Mark Richard Wagner, Sandra J. Stevens, Belinda A. Lellock, Anthony Jason Ma'luf, Kurt E. Grashaw
  • System to administer insurance knowledge management tool
    Patent number: 10217171
    Abstract: According to some embodiments, a communication may be received from a customer in connection with an insurance policy. A system may then transmit, to a service representative device, data associated with an insurance knowledge management enterprise portal displaying information to facilitate interaction with the customer. A type of insurance event associated with the communication from the customer may be determined, and customized data associated with the insurance knowledge management enterprise portal may be transmitted to the service representative device, the customized data being based at least in part on the type of insurance event associated with the communication from the customer.
    Type: Grant
    Filed: December 15, 2014
    Date of Patent: February 26, 2019
    Assignee: Hartford Fire Insurance Company
    Inventors: Mark Richard Wagner, Sandra J. Stevens, Belinda A. Lellock, Anthony Jason Ma'luf, Kurt E. Grashaw
  • SYSTEM TO ADMINISTER INSURANCE KNOWLEDGE MANAGEMENT TOOL
    Publication number: 20160171616
    Abstract: According to some embodiments, a communication may be received from a customer in connection with an insurance policy. A system may then transmit, to a service representative device, data associated with an insurance knowledge management enterprise portal displaying information to facilitate interaction with the customer. A type of insurance event associated with the communication from the customer may be determined, and customized data associated with the insurance knowledge management enterprise portal may be transmitted to the service representative device, the customized data being based at least in part on the type of insurance event associated with the communication from the customer.
    Type: Application
    Filed: December 15, 2014
    Publication date: June 16, 2016
    Inventors: Mark Richard Wagner, Sandra J. Stevens, Belinda A. Lellock, Anthony Jason Ma'luf, Kurt E. Grashaw