Abstract: A system may include a processor that may execute computer-executable instructions that cause the processor to receive caller information regarding an incoming communication from a caller and receive a request from a user to route the incoming communication to a virtual assistant application. The virtual assistant application is configured to interact with the caller and determine whether the caller is associated a fraudulent caller activity stored on databases accessible by the processor. The processor may then receive an indication from the virtual assistant application that the caller is associated with the fraudulent caller activity and forward the incoming communication to another party in response to receiving the indication.

Abstract: A system and method for automatically requesting assistance for a user experiencing a medical emergency is disclosed. The system includes a user device with a sensor to detect sensed information. Based on the sensed information the user device can determine if the user is experiencing a medical emergency. The user device can communicate with nearby devices over one or more networks and send information about the medical emergency to the nearby devices. The information can include the type of medical emergency, the location of the user experiencing the medical emergency, and any instructions for providing the user with assistance.

Abstract: When a customer service representative (CSR) calls a customer, the customer may be able to authenticate himself or herself by providing the CSR with personal identifying information. However, the CSR may be unable to provide information to authenticate himself or herself to the customer. Thus, this patent document describes authentication techniques that can allow the CSR to authenticate himself or herself to the customer. For example, before or during a call that the second person (e.g., CSR) initiates to call a first person (e.g., customer), a notification message may be sent to the first person's user device. The content of notification message displayed on the user device may provide information to the first person which can allow the first person to determine whether the second person is trustworthy.

Abstract: A method of inferring the GPS location of a device with a GPS receiver is disclosed. The method includes using signals from two GPS satellites to determine two candidate GPS locations. Geographic information can be used to estimate the probability that the device is at each location. If one of the two candidate GPS locations has a substantially higher probability of being the correct location, that location may be selected as the inferred GPS location. The method may also include making use of additional sensed data that could be provided using sensors onboard the device.

Abstract: The present disclosure relates to monitoring sound in and around a vehicle to predict unsafe driving events, and using the sound information to detect and reduce unsafe driving conditions. A computing device receives information indicative of a sound in or near a vehicle. The sound information may be received via the vehicle itself or via a device. The computing device then determines whether there is an indication of an unwanted driving event. The computing device also receives vehicle operation data extracted from one or more vehicle sensors. The computing device then determines whether there is an indication of unsafe driving conditions, and if there is, the computing device may output a notice or alert via a notification system to alert the driver or, in certain embodiments, other parties via social media, text message, chat programs, and the like.

Abstract: A system and method for reducing wireless traffic among a plurality of IoT devices and an access point is disclosed. The method and system may establish communication among a plurality of Internet of Things (IOT) devices and establish a set of similar IoT devices from among the plurality of IoT devices. One of the similar IoT devices may be designated as a managing IoT device and the remaining IoT devices in set of similar IoT devices may be designated as controlled IoT devices. Wireless traffic from the access point may be transmitted through the managing IoT device to controlled IoT devices. Wireless traffic from the controlled IoT devices may be transmitted to the access point through the managing IoT device. Thus, wireless traffic between the access point and controlled IoT devices is reduced.

Abstract: A system and method for efficiently transmitting signals from a sensing device to a remote device are disclosed. The sensing device includes at least one sensor for sensing information. The sensed information could be associated with heart activity. The sensing device smooths the sensed signal and then calculates the difference between the smoothed sensed signal and a locally stored baseline signal to determine a differential signal, which can be transmitted as a smaller packet of data than the full sensed signal. The remote device receives information associated with the differential signal and uses a local copy of the baseline signal to reconstruct the original smoothed sensed signal.

Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.

Abstract: Embodiments are described herein for a teller check that includes enhanced security features. In response to a request from a user, a teller check image is generated using a check template and that includes check information in fields of the check template. The teller check also includes a unique visible pattern or unique visible picture in the image that serves as an enhanced security feature. A captured image or received image of the teller check is able to be verified based on data extracted from the unique visible pattern or unique visible picture.

Abstract: Methods and systems for a graduated process of increasing bandwidth and increasing complexity to identify and confirm a location of a target vehicle based on information received from motor vehicles are described. In one embodiment, a method for detection of a target vehicle includes requesting, from one or more remote devices in a geographic area, information associated with a target vehicle. The method also includes receiving, from the one or more remote devices, information associated with the target vehicle. The method further includes determining whether the received information associated with the target vehicle matches the requested information. Upon determining that the received information matches the requested information, the method includes increasing at least one of a bandwidth or a complexity level of the requested information associated with the target vehicle and decreasing the geographic area associated with the request.

Abstract: A system and method for improving the download time of emails in an environment in which a server distributes emails to persons working in close proximity to each other. When these persons receive multi-recipient emails intended for several or all of these persons, the server distributing the emails delivers the multi-recipient emails to the first one of the persons who logged on to read his or her emails on his or her personal computer, for distribution to the other persons over a personal area network. This reduces the download time for the persons downloading their emails at a subsequent time.

Abstract: A conditions monitoring system may include a system controller. The controller may include a device processor and a non-transitory computer readable medium. The computer readable medium may include instructions executable by the device processor to perform the following steps: receiving positional data from a wearable device of a wearer; receiving physical data regarding the wearer from the wearable device; making a determination of a possible dangerous condition based on the data received from the wearable device; and providing instructions to the wearable device for the wearer to follow to avoid danger related to the dangerous condition.

Abstract: System and a method for rendering augmented-reality (AR) enhanced images and information to potential home buyers by providing the AR-enhanced images over a local network. The system includes a computer loaded with an AR application configured to communicate with potential home buyers' personal devices, which have an AR application for communicating with that computer. The potential home buyers can then take a virtual tour of the house, with images that show the different rooms of the house, rendered by the AR to display rooms populated with the home buyers' furniture.

Abstract: A system and method for determining and storing website data from high traffic websites in memory during a large event at an event location for access by mobile computing devices through an event application is disclosed. The method may include determining, by a local server system at the event location, high traffic websites from the detected plurality of websites accessed by the users through the mobile computing devices at the event location. The method may also include allowing a user to select a website and retrieve website data for the selected website from the memory of the local server system when the selected website is a high traffic website by converting a uniform resource locator of the website managed by a service provider to a local uniform resource locator pointing to a storage location of website data stored in the local server system.

Abstract: A system and method for providing an interactive voice response dialogue by using a cloud computing system coupled to a mobile computing device. The cloud computing system may receive a request from a mobile computing device to initiate communication with an interactive voice response system having a tree structure including audio files in the cloud computing system. An interactive voice response dialogue may be conducted using the cloud computing system when the mobile computing device does not have the capacity to receive the one or more files. When the mobile computing device does have the capacity to receive the one or more files, one or more files may be transmitted from the cloud computing system to the mobile computing device, so that he mobile computing device may conduct the interactive voice response dialogue.

Abstract: A system and method for determining and storing website data from one or more high traffic websites in a cache using a router during an event at an event location for access by mobile computing devices is disclosed. The method may include determining one or more high traffic websites from the plurality of websites accessed by the users through the mobile computing devices at the event location, storing the website data from the one or more high traffic websites in the cache, and directing the mobile computing devices at the event location to access the website data from the cache instead of from the one or more high traffic websites to reduce a load on one or more base stations of the cellular network configured to communicate with the one or more high traffic websites.

Abstract: A system may include a processor that may execute computer-executable instructions that cause the processor to receive caller information regarding an incoming communication from a caller and receive a request from a user to route the incoming communication to a virtual assistant application. The virtual assistant application is configured to interact with the caller and determine whether the caller is associated a fraudulent caller activity stored on databases accessible by the processor. The processor may then receive an indication from the virtual assistant application that the caller is associated with the fraudulent caller activity and forward the incoming communication to another party in response to receiving the indication.

Abstract: The present disclosure relates to monitoring sound in and around a vehicle to predict unsafe driving events, and using the sound information to detect and reduce unsafe driving conditions. A computing device receives information indicative of a sound in or near a vehicle. The sound information may be received via the vehicle itself or via a device. The computing device then determines whether there is an indication of an unwanted driving event. The computing device also receives vehicle operation data extracted from one or more vehicle sensors. The computing device then determines whether there is an indication of unsafe driving conditions, and if there is, the computing device may output a notice or alert via a notification system to alert the driver or, in certain embodiments, other parties via social media, text message, chat programs, and the like.

Abstract: When a customer service representative (CSR) calls a customer, the customer may be able to authenticate himself or herself by providing the CSR with personal identifying information. However, the CSR may be unable to provide information to authenticate himself or herself to the customer. Thus, this patent document describes authentication techniques that can allow the CSR to authenticate himself or herself to the customer. For example, before or during a call that the second person (e.g., CSR) initiates to call a first person (e.g., customer), a notification message may be sent to the first person's user device. The content of notification message displayed on the user device may provide information to the first person which can allow the first person to determine whether the second person is trustworthy.