Patents by Inventor Anthony Michael DeGangi

Anthony Michael DeGangi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • REPLAYING EVENT-BASED SESSIONS BETWEEN A USER DEVICE AND AN AGENT DEVICE
    Publication number: 20190146645
    Abstract: An online system allows a web page user to establish a session with an agent that allows the agent to view and interact with a web page provided to the user. The online system transmits a session identifier to the user, which the user provides to an agent of the online system to connect to the user's session. Both the user and the agent can view and interact with the web page. The user's interactions with the web page are communicated to the agent's device through page events and the agent's interactions with the web page are communicated to the user's device through requests for page events. The page events can be used to play back the session in the future without capturing video data.
    Type: Application
    Filed: November 14, 2017
    Publication date: May 16, 2019
    Inventors: Anthony Michael DeGangi, Douglas Michael Carney
  • ESTABLISHING AN EVENT-BASED SESSION BETWEEN A USER DEVICE AND AN AGENT DEVICE
    Publication number: 20190146807
    Abstract: An online system allows a web page user to establish a session with an agent that allows the agent to view and interact with a web page provided to the user. The online system transmits a session identifier to the user, which the user provides to an agent of the online system to connect to the user's session. Both the user and the agent can view and interact with the web page. The user's interactions with the web page are communicated to the agent's device through page events and the agent's interactions with the web page are communicated to the user's device through requests for page events. The page events can be used to play back the session in the future without capturing video data.
    Type: Application
    Filed: November 14, 2017
    Publication date: May 16, 2019
    Inventors: Anthony Michael DeGangi, Douglas Michael Carney
  • UPDATING PAGE DISPLAYED ON AGENT DEVICE BASED ON USER PAGE EVENTS
    Publication number: 20190146808
    Abstract: An online system allows a web page user to establish a session with an agent that allows the agent to view and interact with a web page provided to the user. The online system transmits a session identifier to the user, which the user provides to an agent of the online system to connect to the user's session. Both the user and the agent can view and interact with the web page. The user's interactions with the web page are communicated to the agent's device through page events and the agent's interactions with the web page are communicated to the user's device through requests for page events. The page events can be used to play back the session in the future without capturing video data.
    Type: Application
    Filed: November 14, 2017
    Publication date: May 16, 2019
    Inventors: Anthony Michael DeGangi, Douglas Michael Carney