Abstract: Disclosed is a back office applications server that provides a single communication interface, or BOA back office integration protocol, for communications between end user applications, such as an agent user interface, and back office applications, such as a database. The communications interface reduces the need for multiple user interfaces using multiple technologies for end user applications connected directly to multiple back office applications, thus reducing the complexity, maintenance, customer interaction time, and upgrade costs for a typical business environment. The back office applications server sends and receives data form pre-existing data systems, converts the pre-existing data system data into a common format, and sends the data to the data consumer using a single, common message format.

Abstract: Disclosed is a business rules workflow system that provides a single communication interface for communications between end user applications, such as an agent user interface, and back office applications. The business rules workflow system also provides a single interface to apply business rules to the end user application to back office application communications. The communications and business rules interfaces reduce the need for multiple user interfaces using multiple technology, thus reducing the complexity, maintenance, and upgrade costs for a typical business environment. The business rules workflow system sends and receives data form pre-existing data systems, converts the pre-existing data system data into a common format, and sends the data to the data consumer. Any business rules based on the pre-existing system data will be applied by the business rules workflow system.