Abstract: A method is disclosed for creating a customized folder structure for a web-enabled collaborative insurance process. The method includes, for each of a plurality of users, automatically creating a plurality of standardized folders consistent with a role of the user in a web-enabled collaborative insurance process. The method also includes, automatically hierarchically organizing the plurality of standardized folders into a folder structure and providing the user with access via a networked computer to the user's hierarchically organized folder structure and plurality of standardized folders.