Patents by Inventor Antoine Leblond

Antoine Leblond has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Handing off customer-support conversations between a human agent and a bot without requiring code changes
    Patent number: 11503156
    Abstract: A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer.
    Type: Grant
    Filed: September 9, 2021
    Date of Patent: November 15, 2022
    Assignee: Zendesk, Inc.
    Inventors: Michael Gozzo, Andrew Lavers, Jean-Philippe J. Joyal, Michael J. Spensieri, François U. Brien, Marc-Antoine Leblond
  • HANDING OFF CUSTOMER-SUPPORT CONVERSATIONS BETWEEN A HUMAN AGENT AND A BOT WITHOUT REQUIRING CODE CHANGES
    Publication number: 20210409358
    Abstract: A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer.
    Type: Application
    Filed: September 9, 2021
    Publication date: December 30, 2021
    Applicant: Zendesk, Inc.
    Inventors: Michael Gozzo, Andrew Lavers, Jean-Philippe J. Joyal, Michael J. Spensieri, François U. Brien, Marc-Antoine Leblond
  • Handing off customer-support conversations between a human agent and a bot without requiring code changes
    Patent number: 11146512
    Abstract: The disclosed embodiments relate to a system that passes control of a customer-support conversation among integrations, which are responsible for responding to a customer during the customer-support conversation. During operation, the system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer during the customer-support conversation.
    Type: Grant
    Filed: May 12, 2020
    Date of Patent: October 12, 2021
    Assignee: Zendesk, Inc.
    Inventors: Michael Gozzo, Andrew Lavers, Jean-Philippe J. Joyal, Michael J. Spensieri, François U. Brien, Marc-Antoine Leblond
  • Method and system for selecting text with a mouse input device in a computer system
    Patent number: 5832528
    Abstract: An improved method and system for selecting text is provided. In a preferred embodiment of the present invention, a method and system is provided for selecting text utilizing two text selection modes. In the first text selection mode, text is selected with a minimum granularity of a letter. In the second text selection mode, the text is selected with a minimum granularity of a word. The preferred embodiment of the present invention utilizes both text selection modes and determines whether and when to switch between each text selection mode. The preferred embodiment of the present invention determines whether to switch between text selection modes based on user input, mouse movement, and the mouse remaining stationary for more than a predetermined amount of time.
    Type: Grant
    Filed: July 5, 1996
    Date of Patent: November 3, 1998
    Assignee: Microsoft Corporation
    Inventors: Andrew Kwatinetz, Antoine Leblond, G. Christopher Peters, Stephen M. Hirsch
  • Method and system for selecting text utilizing a plurality of text using switchable minimum granularity of selection
    Patent number: 5574840
    Abstract: An improved method and system for selecting text is provided. In a preferred embodiment of the present invention, a method and system is provided for selecting text utilizing two text selection modes. In the first text selection mode, text is selected with a minimum granularity of a letter. In the second text selection mode, the text is selected with a minimum granularity of a word. The preferred embodiment of the present invention utilizes both text selection modes and determines whether and when to switch between each text selection mode. The preferred embodiment of the present invention determines whether to switch between text selection modes based on user input, mouse movement, and the mouse remaining stationary for more than a predetermined amount of time.
    Type: Grant
    Filed: August 29, 1994
    Date of Patent: November 12, 1996
    Assignee: Microsoft Corporation
    Inventors: Andrew Kwatinetz, Antoine Leblond, G. Christopher Peters, Stephen M. Hirsch