Abstract: Technologies are generally described for systems and methods effective to provide an automatic diagnostic data collection system to facilitate diagnosis of technical problems associated with computing device and to facilitate the analysis of marketing and performance metrics of the computing devices. When a user of a computing device calls or accesses a help desk and/or call center, data can be automatically collected from the computing device to allow the help desk operator quickly and accurately diagnose the problem. If no error is specified, general diagnosis data including results of a trace route between a server and the computing device can be collected. If an error is specified, error logs associated with the error can also be collected. The data can be filtered based on a diagnosis request and transferred to the relevant technical support system.