Abstract: A user collaboration system providing for the efficient utilization of an organization's resources, such as the bandwidth associated with call center activity. At the same time, the user collaboration system enables users to quickly and easily receive help in a particular subject matter area, without requiring the user to know who within the organization may be able to provide that assistance. The user collaboration system also maintains an organization's user profile information that tracks employee subject matter expertise and allows users to request assistance from an anonymous expert. The assistance may be provided via a collaboration session which may be optimized based on available network resources.

Abstract: An end-to-end test and diagnostic manager and a method of diagnosing service problems in a multi-domain, multi-service network are provided. A database receives and stores service and network inventory data identifying and describing the customer and the network components necessary to deliver a service to the customer over a multi-domain network. An interface for displaying service information to an operator and for receiving commands from an operator is also provided. A plurality of test tools for testing operational status and verifying the configuration of components necessary to deliver the service to the customer. An application server is configured to execute instructions for invoking the test tools. The results of the test are displayed for the operator via the interface.

Abstract: A user collaboration system providing for the efficient utilization of an organization's resources, such as the bandwidth associated with call center activity. At the same time, the user collaboration system enables users to quickly and easily receive help in a particular subject matter area, without requiring the user to know who within the organization may be able to provide that assistance. The user collaboration system also maintains an organization's user profile information that tracks employee subject matter expertise and allows users to request assistance from an anonymous expert. The assistance may be provided via a collaboration session which may be optimized based on available network resources.

Abstract: An end-to-end test and diagnostic manager and a method of diagnosing service problems in a multi-domain, multi-service network are provided. A database receives and stores service and network inventory data identifying and describing the customer and the network components necessary to deliver a service to the customer over a multi-domain network. An interface for displaying service information to an operator and for receiving commands from an operator is also provided. A plurality of test tools for testing operational status and verifying the configuration of components necessary to deliver the service to the customer. An application server is configured to execute instructions for invoking the test tools. The results of the test are displayed for the operator via the interface.