Abstract: Systems and methods of using NFTs to make competitors and their competitions fungible are described.

Abstract: A customer communication system is configured to automatically communicate with human customers in a conversation including an ordered sequence of messages. Messages from the system to the customers are selected based on a knowledge graph. The knowledge graph including multiple levels of clusters of customer messages, each of the clusters being associated with a responsive supporting message. The customer communication system is optionally configured to identify inadequacies in the knowledge graph and obtain corrections from a human expert. The system may be adapted to communicate with parties other than customers.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

Abstract: The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e.g., the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

Abstract: The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.

Abstract: The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e.g., the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

Abstract: The present invention provides methods and systems for facilitating the distribution of a communication, for example, using one or more enterprise applications. According to one embodiment, the method comprises obtaining information regarding one or more entities. Using a software application, hardware device or combination thereof, a given entity is selected from the one or more entities. A given member of the enterprise is selected based on a path between the given member of the enterprise and a given entity, the path identified by the information regarding the given entity. A communication is addressed from the given member of the enterprise to the given entity.

Abstract: The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.