Abstract: A computer-implemented method for remotely controlling an AMI is disclosed. The method includes receiving at an AMI controller module, meter event data from a remote command and control module; generating, at a third module, rules for the management, implementation and compliance documentation of connect/disconnect orders; processing, at the third module, the meter event data based on those rules to aggregate, batch, filter, or prioritize execution of individual connect/disconnect orders; communicating the connect/disconnect execution orders and policy compliance verification information to the AMI controller module; and, at the AMI controller module, executing connect/disconnect operations via the command and control module.

Abstract: Disclosed is a system and method for providing a view of energy usage data or events generated by at least one AMI meter and customer profile information. The system and method involves the collection of information about a customer by different business units which are part of a service provider. The system and method includes a user computer having the capability of gathering data about a customer from the different business units, including energy usage data. The user computer may calculate a level of satisfaction of the customer with respect to that customer's interactions with the different business units and display icons reflecting such levels of satisfaction through use of widgets.