Abstract: A method includes receiving a plurality of chat conversations associated with a particular user and a plurality of different business entities. Each chat conversation of the plurality of chat conversations is between the user and a corresponding business entity of the plurality of different business entities. For each chat conversation of the plurality of chat conversations, the method also includes parsing the chat conversation for any keywords, harvesting metadata relevant to each parsed keyword, annotating the chat conversation with the metadata, indexing the annotated chat conversation, and storing the indexed, annotated chat conversation in a conversation data store. The method also includes receiving search criteria from a user device associated with the user, retrieving one or more of the indexed, annotated chat conversations that satisfy the received search criteria, and transmitting a search result to the user device.