Abstract: A method can include detecting an incoming voice mail message and accessing information associated with the incoming voice mail message. The information associated with the incoming voice message may then be compared with some other information, which may comprise one or more of these attributes associated with each message: a caller ID; a time stamp; a user extension; a message length; a caller identification; message content; and whether a user has tagged each message as spam.

Abstract: Reputation information, associated with a source that utilizes different communication formats, is accessed. First reputation information for one of the communication formats used by the source is correlated with second reputation information for another of the communication formats used by the source. A reputation measure is determined. The reputation measure provides a measure of the source's reputation, using the first and second reputation information.

Abstract: A method and system for automatically collecting information relating to calls. A method is described for collecting call information that establishes one or more subscription sessions with one or more endpoint devices. Each of the one or more endpoint devices is associated with an address of record. Then, the method receives a dialog notification in one of the one or more subscription sessions that an endpoint device has received a call from a caller. A call entry is generated that provides call information that is associated with the call and the caller. Thereafter, the call entry is stored in a chronological call history that provides call information that is associated with one or more of calls to the one or more endpoint devices.

Abstract: In one embodiment, a method to detect voice mail spam in a voice mail system includes detecting an incoming voice mail message and accessing information associated with the incoming voice mail message. The information associated with the incoming voice message is then compared with some other information. The information compared may comprise one or more of these attributes associated with each message: a caller ID; a time stamp; a user extension; a message length; a caller identification; message content; and whether a user has tagged each message as spam. The method further includes categorizing one or more voice mail messages, if the information compared between the incoming message and one or more other messages in the voice mail system is within some configured criteria, e.g., a configurable percentage.

Abstract: A method of placing a voice call over a packet network. The method includes presenting a user with a selection between a more expensive public switched transmission network call to be placed immediately and a taking a rain check for a less expensive packet network call. If the user selects the packet network call, a network device automatically attempts the packet network call, such that the user does not have to remain connected by the call. The network device could reserve resources to complete the call. Additionally, the user could select an interval time for which the repeated attempts are to be made, as well as whether to fall back to PSTN if the time expires before resources become available.