Abstract: One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying.

Abstract: Systems and methods for on-demand simulation based learning for an automation framework. According to one embodiment, the system or method comprises an automated process in a real computing environment that encounters a novel, divergent, or defined state that the automation cannot handle. The state is replicated in a simulated computing environment which a user interacts with to resolve the simulated issue. The user's actions are captured and replicated in the real computing environment in order to resolve the issue. Optionally, the user's actions are analyzed and added to the automation database or rules.

Abstract: An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

Abstract: Methods and arrangements for conducting corruption analysis of service designs. A service design is accepted. Corrupting factors within the service design are assessed, and a corruption susceptibility score is generated. An alternative service design is generated responsive to a corruption susceptibility score fulfilling predetermined criteria.

Abstract: Methods and arrangements for conducting corruption analysis of service designs. A service design is accepted. Corrupting factors within the service design are assessed, and a corruption susceptibility score is generated. An alternative service design is generated responsive to a corruption susceptibility score fulfilling predetermined criteria.

Abstract: Methods and arrangements for fault localization. Structural clusters for an environment are received, and configuration parameters and dependencies for components in the structural clusters are identified. A configuration map is built, and a configuration fault occurrence is ascertained.

Abstract: A system for discovering business processes from noisy activities logs from various activities performed during the execution of the process. Activities are observed from the noisy activity logs that may include text from manually entered activity logs, chat scripts, emails, voice transcripts, desktop captures, and tool logs, wherein the noisy activity logs are received from multiple person/tool actors with each of the actors performing one or more activities related to one/more business tasks. Extracting information from the noisy activity logs to capture activity based information, and then analyzing similar activities and finding possible paths in the similar activities. The results are used to build a process graph based on the similar activities and the possible paths in the similar activities.

Abstract: Described herein are methods, systems, apparatuses and products for automatic detection of non-compliant content in user actions. An aspect provides a method including, responsive to receiving a user selection to share data via an electronic device, analyzing the data to be shared; and automatically identifying non-compliant content within the data prior to sharing the data. Other embodiments are disclosed.

Abstract: Described herein are methods, systems, apparatuses and products for automatic detection of non-compliant content in user actions. An aspect provides a method including, responsive to receiving a user selection to share data via an electronic device, analyzing the data to be shared; and automatically identifying non-compliant content within the data prior to sharing the data. Other embodiments are disclosed.

Abstract: A method and system to effectively apply the real time resource information into process models at design time. When process models are being prepared, an optimal list of candidate roles for each task within the process is presented. This list is generated dynamically based on the characteristics of the underlying resources within the roles. Further, the same information, along with historical data related to past performance at a resource level, can be leveraged during process simulations for optimal resource allocations.

Abstract: Techniques for computing an enterprise process compliance index are provided. The techniques include obtaining an enterprise process, obtaining a compliance policy, segmenting the enterprise process into at least one process step and the compliance policy in at least one policy clause, and computing an enterprise process compliance index, wherein computing the enterprise process compliance index comprises determining an applicability of the at least one process step to the at least one policy clause.

Abstract: Systems and associated methods for automated and semi-automated building of domain models for documents are described. Embodiments provide an approach to discover an information model by mining documentation about a particular domain captured in the documents. Embodiments classify the documents into one or more types corresponding to concepts using indicative words, identify candidate model elements (concepts) for document types, identify relationships both within and across document types, and consolidate and learn a global model for the domain.

Abstract: Systems and associated methods for dynamic, selection of services for business processes are described. Systems and methods manage problems related to service selection for business processes in a shared environment and manage the end-to-end QoS requirements for multiple business processes that access a shared environment. A solution is provided to such problems by discovering set(s) of service designs/selections using a combinatorial selection technique, such as for example a population-based selection technique. The systems and methods described herein can automatically determine changes to the system, determine a new set of service design selection solutions, and reconfigure the system accordingly.

Abstract: Electronic communication has made it increasingly easier for large companies, such as those with thousands, even tens of thousands, of workers and/or consultants, to maintain steady streams of workflow across scattered offices and locations. In such a context, there is broadly contemplated herein business process modelling comprising the receipt of multiple business process models and resource constraints for each of the models. The models and constraints are then consolidated to more fully optimize business process modelling. Additional resource constraints governing goals of the business unit or organization are also received in embodiments of the invention, as well as resource registry information, (e.g., LDAP information) in addition to resource information such as resource availability and cost, etc. In embodiments of the invention, historical resource-to-task mapping is also assimilated as well as performance characteristics of resources.

Abstract: Techniques for assigning an internet protocol (IP) address to a virtual machine are provided. The techniques include tunneling a request for an IP address to an initialization protocol server, using the server to mask an identity of one or more guest virtual machines and obtain an IP address for the virtual machine based on a media access control (MAC) address of the virtual machine, and tunneling the IP address to the virtual machine.

Abstract: Design principles of services ensure reliability, scalability and reusability of software components. Services that follow the design principles are robust to changes and are largely reusable in multiple scenarios but in similar domains. To-date there is no systematic approach to apply these design principles to service design that will ensure service quality. Embodiments of the invention provide a formal check for the adherence of the services designed for an enterprise solution to the service orientation principles using design diagrams.

Abstract: Systems and methods for resource identification. Preferably, this can be undertaken via modeling in which primary constraints include requirements and availability and building a resource map that includes alternatives which can help in the realization of the function.

Abstract: A system for discovering business processes from noisy activities logs from various activities performed during the execution of the process. Activities are observed from the noisy activity logs that may include text from manually entered activity logs, chat scripts, emails, voice transcripts, desktop captures, and tool logs, wherein the noisy activity logs are received from multiple person/tool actors with each of the actors performing one or more activities related to one/more business tasks. Extracting information from the noisy activity logs to capture activity based information, and then analyzing similar activities and finding possible paths in the similar activities. The results are used to build a process graph based on the similar activities and the possible paths in the similar activities.

Abstract: A user interface component receives an input error message. A query enhancer component derives error messages from the input error messages using error pattern(s) representative of the input error message and error sub-pattern(s) of the error pattern(s). A result aggregator component inputs each error message to search engines, receives search results, aggregates the search results, and provides the search results to the user interface. The enhancer component may include a pattern composer component to locate error patterns representative of the input error message, and a sub-pattern generator component to derive error sub-patterns from the error patterns. The aggregator component may determine whether the search results are in agreement with a predetermined criterion. If not, the aggregator component may request the enhancer component to provide additional error messages to input to the search engines.

Abstract: A user interface component receives an input error message. A query enhancer component derives error messages from the input error messages using error pattern(s) representative of the input error message and error sub-pattern(s) of the error pattern(s). A result aggregator component inputs each error message to search engines, receives search results, aggregates the search results, and provides the search results to the user interface. The enhancer component may include a pattern composer component to locate error patterns representative of the input error message, and a sub-pattern generator component to derive error sub-patterns from the error patterns. The aggregator component may determine whether the search results are in agreement with a predetermined criterion. If not, the aggregator component may request the enhancer component to provide additional error messages to input to the search engines.