Abstract: A method, non-transitory computer readable medium and device that calculates a total knowledge exploitation score for a knowledge artifact in a knowledge management system which comprises determining at the knowledge management data server device, a strategic positioning index for a knowledge artifact based on at least one of a market attractiveness index or a competitive position index. A financial positioning index for the knowledge artifact based on a conversational economic potential score is determined at the knowledge management data server device. Next a resource usage index for the knowledge artifact is determined based on at least one of an internal usage score or an external usage score. A total knowledge exploitation score for the knowledge artifact is then finally determined based on at least the calculated strategic positioning index, the determined financial positioning index and the determined resource usage index for the knowledge artifact in the knowledge management system.

Abstract: The present subject matter relates to a method, device and non-transitory computer readable medium for determining governance effectiveness of one or more knowledge artifacts. In one embodiment, governance effectiveness is determined by determining one or more parameters such as Intellectual Property IP effectiveness index, audit rights index, collaboration index, quality index of the knowledge artifacts. By determining the governance effectiveness of the knowledge artifacts, the system is able to continuously measure as to how the knowledge is being governed across various aspects like IP, Audit Rights, Collaboration and Quality on the knowledge artifacts. Further, the Knowledge management system is capable of adapting itself to the future changes or needs and also ensuring that the processes are being followed in line with standard protocols followed on the Knowledge trade.

Abstract: The present disclosure relates to a method, knowledge management computing device, and a non-transitory computer readable medium for determining lifecycle integrity of one or more knowledge artifacts. In one embodiment, life cycle integrity is determined by determining one or more parameters such as technology governance index, process governance index, corporate governance index, future change governance index of the knowledge artifacts. By determining the life cycle integrity of the knowledge artifacts, the system is able to continuously monitor and record the changes happening during the life cycle of the knowledge artifacts and also implements definite controls, checks and balances in the knowledge management. Further, the Knowledge management system is capable of adapting itself to the future changes or needs and also ensuring that the processes are being followed in line with standard protocols followed on the Knowledge trade.

Abstract: A method, non-transitory computer readable medium, and device that calculates a customer satisfaction score for a knowledge management system includes calculating a knowledge artifact score for a plurality of knowledge artifacts obtained from an overall set of knowledge artifacts, based on at least one of a newness value or a utility value for each of the plurality of the knowledge artifacts. Subsequently, a customer satisfaction index for the plurality of knowledge artifacts obtained from the overall set of knowledge artifacts is determined based on at least a knowledge artifact quality and a customer artifact experience. Next a customer feedback score is determined based on at least a knowledge management system performance score and a customer system experience score. A total customer satisfaction score for the knowledge management system is then calculated based on the calculated knowledge artifact score, the determined customer satisfaction index and the determined customer feedback score.