Abstract: Systems and methods are disclosed for assessing a relocation option. More specifically, a line of business may assess a relocation option by generating a geographic model that may be based on data about a relocation option. The system and method of generating a geographic model may include the generation of a reward score based on reward drivers. The model may also include generating a risk score that is based on risk factors. The reward score and the risk score may be compared. The line of business may also conduct an in-country/due diligence visit based at least in part on the geographic model and may assemble a risk mitigation framework. In addition, outputs of the model may be analyzed using portfolio theory analysis. Such portfolio theory analysis may include determining the Markowitz Efficient Frontier of optimal location sets. The analysis may also include obtaining an optimal location set based on a preferably predetermined concentration risk tolerance.

Abstract: A system and method of determining a recommended location for performing a work function is provided. In some examples, the system and method may include receiving a plurality of process criteria, such as hours of operation associated with the work function, type of work performed, skill set desired, language skills desired, and the like. The system and method may further include receiving a plurality of provider attributes, such as languages spoken, knowledge base/skill set, flexibility of staffing, and the like. One or more recommended locations for performing the work function may be determined based on the business and provider attributes.

Abstract: A system and method of determining a recommended location for performing a work function is provided. In some examples, the system and method may include receiving a plurality of process criteria, such as hours of operation associated with the work function, type of work performed, skill set desired, language skills desired, etc. The system and method may further include receiving a plurality of provider attributes, such as languages spoken, knowledge base/skill set, flexibility of staffing, etc. One or more recommended locations for performing the work function may be determined based on the business and provider attributes.

Abstract: Concentration risk, for example, refers to the risk of over-concentrating organizational resources. For example, if an organization over-concentrates its employees that work on a particular process in a small number of geographic locations, then, depending on the importance of the particular process, the organization assumes the risk that its operational continuity may be disrupted if one of those geographic locations experiences a disruption. Embodiments of the present invention assess the redundancy and criticality of each identified process within the organization, where redundancy refers to the organization's capacity to move work on a particular process from one center to another center in the event a disruption occurs at one of the centers and where criticality refers to the importance of a particular process to the organization. Based the redundancy and criticality assessments, embodiments of the present invention calculate a concentration-risk score for each of the identified processes.

Abstract: A system and method of calculating a concentration risk score for a work process at an organization center are provided. The concentration risk score may be based on a redundancy score and a criticality score. In some examples, the redundancy score may be determined based on a percentage of total resources associated with the work process at a first center. The redundancy score and criticality score may then be combined to determine a concentration risk score for the work process at that center.

Abstract: Systems and methods are disclosed for assessing a relocation option. More specifically, a line of business may assess a relocation option by generating a geographic model that may be based on data about a relocation option. The system and method of generating a geographic model may include the generation of a reward score based on reward drivers. The model may also include generating a risk score that is based on risk factors. The reward score and the risk score may be compared. The line of business may also conduct an in-country/due diligence visit based at least in part on the geographic model and may assemble a risk mitigation framework. In addition, outputs of the model may be analyzed using portfolio theory analysis. Such portfolio theory analysis may include determining the Markowitz Efficient Frontier of optimal location sets. The analysis may also include obtaining an optimal location set based on a preferably predetermined concentration risk tolerance.