Abstract: A terminal server of a virtual assistant system for proactively triggering notifications is disclosed. The terminal server is configured to: receive data indicative of a change of a service related state associated with a user of at least one terminal client; generate accordingly a close-ended type question; instruct a transmission of the close-ended type question to the at least one terminal client; in response to a retransmission request, received from the at least one terminal client in relation to the transmission: not perform the close-ended type question, access a storage of the service related state to generate accordingly a new close-ended type question, instruct a transmission of the new close-ended type question to the at least one terminal client, analyze a closed type answer provided by the at least one terminal client, and instruct transmission of a current response to the answer provided by the user.

Abstract: User authentication based on cognitive profiling. First, usage by a person of one or more computerized devices is automatically and continuously tracked. A cognitive profile of the person is automatically and continuously generated based on the tracked usage. Responsive to a request for authenticating an identity of the person, a cognitive question is automatically generated based on the cognitive profile, and is presented to a user professing to be the person. An answer to the cognitive question is received from the user. Finally, the identity of the person is automatically authenticated when the answer to the cognitive question is determined to be correct.

Abstract: A terminal server of a virtual assistant system for proactively triggering notifications is disclosed. The terminal server is configured to: receive data indicative of a change of a service related state associated with a user of at least one terminal client; generate accordingly a close-ended type question; instruct a transmission of the close-ended type question to the at least one terminal client; in response to a retransmission request, received from the at least one terminal client in relation to the transmission: not perform the close-ended type question, access a storage of the service related state to generate accordingly a new close-ended type question, instruct a transmission of the new close-ended type question to the at least one terminal client, analyze a closed type answer provided by the at least one terminal client, and instruct transmission of a current response to the answer provided by the user.

Abstract: User authentication based on cognitive profiling. First, usage by a person of one or more computerized devices is automatically and continuously tracked. A cognitive profile of the person is automatically and continuously generated based on the tracked usage. Responsive to a request for authenticating an identity of the person, a cognitive question is automatically generated based on the cognitive profile, and is presented to a user professing to be the person. An answer to the cognitive question is received from the user. Finally, the identity of the person is automatically authenticated when the answer to the cognitive question is determined to be correct.

Abstract: A computer-implemented method, computerized apparatus and computer program product for activity recognition using adaptive window size segmentation of sensor data stream. A data stream generated by one or more sensors is obtained. A frequency analysis of the data in a first segment of the data stream is performed. A size of a second segment is determined based on the frequency analysis. Activity recognition is performed for the second segment by extracting one or more features of the data therein and applying a machine learning process on the extracted features to obtain a classification of the data into an activity class.

Abstract: Embodiments of the present invention may provide the capability to identify a specific object being interacted with that may be cheaply and easily included in mass-produced objects. In an embodiment, a computer-implemented method for object identification may comprise receiving a signal produced by a physical interaction with an object to be identified, the signal produced by an identification structure coupled to the object during physical interaction with the object, processing the signal to form digital data identifying the object, and accessing a database using the digital data to retrieve additional information identifying or describing properties of the object identified.

Abstract: Embodiments of the present invention may provide the capability to identify a specific object being interacted with that may be cheaply and easily included in mass-produced objects. In an embodiment, a computer-implemented method for object identification may comprise receiving a signal produced by a physical interaction with an object to be identified, the signal produced by an identification structure coupled to the object during physical interaction with the object, processing the signal to form digital data identifying the object, and accessing a database using the digital data to retrieve additional information identifying or describing properties of the object identified.

Abstract: Embodiments of the present invention may provide the capability to identify a specific object being interacted with that may be cheaply and easily included in mass-produced objects. In an embodiment, a computer-implemented method for object identification may comprise receiving a signal produced by a physical interaction with an object to be identified, the signal produced by an identification structure coupled to the object during physical interaction with the object, processing the signal to form digital data identifying the object, and accessing a database using the digital data to retrieve additional information identifying or describing properties of the object identified.

Abstract: The systems and methods described herein provide a drill through engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The drill through engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.

Abstract: Systems and methods for facilitating contact center coaching are provided.

Abstract: Systems and methods for facilitating contact center coaching are provided. In this regard, a representative method for coaching an agent of a contact center includes: displaying, to a user, information corresponding to a condition indicating that the agent is failing to meet pre-established criteria; receiving input from the user, the input indicating that a coaching meeting is to be scheduled with the agent in order to address the condition; responsive to the input, generating a coaching session form, the coaching session form comprising information corresponding to the agent; and displaying the coaching session form to the user.

Abstract: Systems and methods for facilitating contact center coaching are provided. In this regard, a representative integrated contact center system incorporates a workforce manager, a quality monitor, and a coaching system. The workforce manager includes a scheduler. The quality monitor is configured to provide, to the scheduler, at least one quality goal for a work period of an agent and at least one quality score for the agent. The coaching system is configured to communicate with the workforce manager, the coaching system being operative to: receive information, from the quality manager, corresponding to a condition indicating that the agent is failing to meet pre-established criteria; schedule a coaching meeting with the agent in order to address the condition; and integrate the information corresponding to the condition into a coaching session form.